Can a seller deny a return?
Can a seller deny a return?
For a full refund, sure. But sellers can not refuse to authorize a return because the item had been used. Depending on the reason for the return request, they must refund at least 50%. For some return reasons such as defective items you can’t withhold a restocking fee (you could try but would likely lose an A-Z).
Does returns affect seller rating?
No major effect to your account. It will not effect your Order Defect Rate (ODR). It might hurt your perfect order score, which has no weight on Amazon. It is for your own use and you already know it is not a perfect transaction and you know why the buyer wishes to return the item.
Can a seller on eBay refuse a return?
You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Select Decline return.
Do Amazon returns go back to the seller?
Also, all returns will be sent back to the address listed in your seller account, not to Amazon. You are required to refund the customer within 2 days of receiving the return shipment….
| Return Request | Restocking Fee |
|---|---|
| The buyer returns an item they received materially different from what they ordered. | No restocking fee. |
Do Amazon sellers have to accept returns?
No, all Amazon.com sellers must accept returns as a part of doing business. Learn more about handling returns and refunds. To ensure a consistent experience for buyers, Amazon sellers are required to have return policies that are at least as favorable as the Amazon return policies.
Who pays for Amazon refund?
Amazon refunds the order to the customer on seller’s behalf. From what I see is that Amazon just deducts label cost and issues refund for the balance. Which means that the seller pays the original shipping cost to the customer regardless of the reason for return.
Do I have to accept a return request?
Buyers can always submit a return request, even if your returns policy says you don’t accept returns. If the buyer is asking to return the item because it’s damaged, faulty, or didn’t match your listing description, then you need to accept the return.