Can I return an item for a full refund?

Can I return an item for a full refund?

“The law says I have 28 days for a refund” Sadly, this is actually a myth. Shops aren’t legally obliged to give you a refund unless the item is faulty. The law states that if you purchase and item and discover it’s faulty within 30-days, the retailer must give you a full refund.

Can I return an item if I am not happy with it?

Even though they don’t have to do it by law, lots of shops will say you can return items within 14 or sometimes even 30 days, as long they’re not used. You’ll stand a better chance if you take your receipt with you and return the item in its original packaging.

Can you exchange or get a refund without a receipt? If you simply change your mind, the retailer has no legal obligation to give you your money back, should you return an item without a receipt. However, many stores will offer an exchange or credit note, so its always worth asking.

Can you return a product if you don’t like it?

If you can’t get hold of the receipt and you’re taking an item back simply because you don’t like it, the retailer is under no legal obligation to give you a refund – but the retailer may offer you an exchange or a credit note. Be warned that, if that item is now in the sale, your credit note will reflect that price.

Can a company refuse to give a refund?

2 Reject the item and get a refund From 1 October 2015, under the Consumer Rights Act you have the right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. But this right is limited to 30 days from the date you purchased the product.

Do I have the right to return a product?

The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.

Do you get a refund when you return a product?

Whether you can receive a refund is dependent on the retailer’s return and refund policies. Retailers must post their return policies on the wall, on the merchandise, or on the receipt. If the policy isn’t posted, the retailer must accept returned merchandise within a reasonable time.

Can you return items that have been made to order?

Perishable items – you won’t usually be able to return an item if it’s perishable. This includes food and flowers. Made to order – if an item has been made to order or personalised, it’s very unlikely that you’ll be able to return it.

Can a consumer return goods if they are defective?

A general ‘ voetstoots ‘ clause will be insufficient. However, a consumer will not be able to return the goods because it was defective or not suitable for the purpose if: the consumer agreed to receive the goods in that condition.

When does a store have to post a refund policy?

A store is legally required to post its refund policy. If the store doesn’t post any return policy, the law requires the store to accept returns within 30 days of purchase. There’s no right to cancel contracts or purchase agreements. Whether you can receive a refund is dependent on the retailer’s return and refund policies.