How do I cancel a pre authorized payment Telus?
Discontinue pre-authorized payments
- Log in to My TELUS.
- Select Billing.
- Choose the account on which you want to cancel pre-authorized payments.
- Select Manage pre-authorized payments.
- Select the cancel option, and submit.
How do I notify Telus of a payment?
Report a payment by phone
- Call 604-310-2255 or * 611 from your TELUS phone.
- Press 1 to select Notify us of a recent payment.
Why is my first Telus bill so high?
Your first bill is pro-rated, so it would appear higher than what you were quoted. The first bill is always charged from day of activation till your billing cycle, plus an extra month in advance. There are several rate plan options and add ons which can be used to help reduce the monthly amount of the invoice.
How do I get my Telus payment arrangement?
To see if you’re eligible for a payment arrangement, go to the Billing page in My TELUS. If you’re eligible, you’ll see a link to Set up a payment arrangement. Once we’ve received your payment arrangement online, we’ll restore your service quickly (typically within an hour).
How do I change ownership of my Telus account?
Online. The easiest and fastest way is to create a Transfer of Ownership Business Service request. Log in to your My TELUS account and locate the Business Service Requests by scrolling down your overview page. Then fill the Submit a Transfer of Business Ownership request form in the Account Management section.
How do I cancel my Telus account?
If you want to cancel your services with TELUS, we’re happy to help. Here’s what to do: Call TELUS at 310-2255 for a representative to review your account, discuss solutions and update your account status. Pay any outstanding bills and charges to your account.
What happens if I miss a payment on my phone contract?
If you don’t pay your mobile phone contract, your account will go into arrears. Your mobile provider could cut your phone off so you’re unable to make or receive calls. If you don’t take steps to deal with the debt, your account will default and the contract will be cancelled.
How do I switch phones Telus?
Set up your new device (for existing TELUS customers)
- Log in to My TELUS or register for My TELUS at telus.com/MyTelus.
- Go to Plans & devices.
- Select the subscriber that will be doing the SIM swap.
- Select the Device tab.
- Select Swap your SIM card and follow the steps on that page.
Can I transfer my Telus Internet account to someone else?
You can cancel, and another one be created, or you can, with the correct paperwork transfer between spouses, or on the death of a spouse, have a transfer to the surviving spouse, but not between other individuals.
How much does it cost to cancel a Telus contract?
If you cancel your service term you will be subject to a cancellation fee. The fee is $20 per month for each remaining month on your service term with a maximum of $400 and a minimum of $100.
Does Telus charge one month in advance?
Every TELUS Mobility customer gets assigned to a bill cycle. At the start of each bill cycle you’ll be charged for your regular monthly services, which are billed 1 month in advance.