How do I check my Telstra phone line?

How do I check my Telstra phone line?

Re: Check Phone Line connection Quickest way to have a test completed on the line for a fault is by calling the Faults team on 132203 (24/7) and they will confirm if there is a fault and when we can have this resolved by.

How do I report a Telstra phone outage?

Call 13 22 03 to report the fault and set up call forwarding.

Can I cancel my Telstra landline?

You can request disconnection by saying “Disconnect” at the prompt when you call 13 22 00.

How do I report a fault on a phone line?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

What is Telstra customer service number?

00 852 3192 7420
Telstra/Customer service

How do I cancel my landline?

Call your phone service provider to cancel your home phone line. Give the customer service representative your current home phone account number. Let them know you no longer need the voice-band line and that you wish to cancel that part of your service.

How do I cancel my landline and keep my number?

If you want to ditch your home service but keep your number, you can park it at Google for a one-time fee. It costs $20 to port your landline number to Google Voice — but you’ll have to move it to a mobile carrier before you can do that.

Why is phone line not working?

Make sure the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. If the dial tone returns it means your phone or device is damaged or defective. If these steps don’t solve the problem, you may need to replace your phone cord.

Why does my landline not work?

Make sure the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. Plug your phone or device into another wall jack that you know is working. If the dial tone returns it means the previous wall jack is damaged or defective.

Do I need a new landline phone for NBN?

The good news is that, unlike ADSL, the nbn does not require a phone line to deliver the internet to your premises. If you’re switching to the nbn and still want a home phone line, no problem. It’s still possible to have both the nbn and an active landline service, though it works differently to ADSL.

How do I speak to a real person at Telstra?

Residential customers can call Telstra 24×7 for general enquiries, help, and service support by dialling 13 2000, at any time. For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY).

How can I speak to a real person at Telstra?

Re: How to speak to a real operator with 24/7 chat Please call Telstra Residential on 13 22 00 if you wish to discuss your account over the phone.

Is it worth keeping a landline phone?

You could save a ton of money in the process. In an emergency, a good old-fashioned landline phone has been regarded as the most reliable method of communication. When storms knock out power, cell towers often go dark, as do high-speed internet connections. And landlines have lost some of their vaunted reliability.

You can call Telstra faults on 13 22 03 and get them to test your line.

Does Telstra give pensioner discounts?

3.10 We give eligible pensioners a $10/month discount off monthly access charges for one Basic Telephone Service with Telstra Ultimate Voice. In addition to the minimum discount, we give an additional discount based on your spend on eligible calls, up to the total maximum discount as set out in the table below.

How do I retrieve messages from my Telstra home phone?

To access Home messages 101, just dial 101 from your Home phone. When you call 101 from your home phone you will be prompted to activate the service using you keypad. You can then check your messages anytime by calling 101.

How do I report a fault on a landline?

How do I know if my landline is active?


  1. Check for an active connection by plugging in a phone and checking for a dial tone.
  2. Alternatively, call a service provider to verify if your line is active or not.
  3. Naked broadand plans are worth considering if you do not have nor want an active phone line.

Why does my landline phone not work with NBN?

Re: Home phone not working on NBN, internet working Firstly, make sure your landline is plugged into the green port on your modem. If it is and the issue is still present, please give the NBN team a call on 1800-834-273 for further investigation.

Do pensioners get telephone discount?

If you have a Pensioner Concession Card or Commonwealth Seniors Health Card, you might be eligible for the Government’s Telephone Allowance, as included in the Pensioner Supplement or Seniors Supplement.

Can pensioners get free internet?

We’re often asked, “do pensioners get BT Broadband for free?”. Unfortunately, it is not free. While not specifically for pensioners, it is worth looking at if you need a very cheap internet service; read our guide to broadband on benefits for more information.

How do I access my Telstra message bank on my landline?

Dial 125101 to access your MessageBank Service, Listen to your messages or the main menu options (if you have no messages) and follow the prompts, Press 5 to cancel your MessageBank service.

How do you retrieve messages from a landline phone?

Dial your landline phone number from another phone. Press “#” on the keypad when you hear your voice mail greeting message. Enter the PIN, when prompted. When checking your voice mail messages from a phone that is not the primary landline, you will have to enter the PIN to access the messages.

Can you get a land line with Telstra?

Not an option provided by Telstra. You should be able to get a landline with another provider however, which may save you some money with no usage. I’m a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra’s values and policies.

How to report a fixed fault online-Telstra CrowdSupport?

Telstra is just a retail service provider. NBN is responsible for the cable connection from their network to your property.…

How to contact Telstra enterprise billing and faults?

Enterprise Billing and Faults. Call 1800 730 062; Enterprise Billing and Faults Enterprise IP Faults. Call 1800 467 889; Enterprise IP Faults Search in Find your nearest Telstra store or Wi-Fi hotspot Find a store Multilingual Support Speak to us in your preferred language. We’ve got you covered.

How long does it take to get a response from Telstra?

It can take a few hours to get a response through the app. It is also the only way to deal with Telstra at the moment. Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong. Sorry, unable to complete the action you requested.