How do I claim warranty on my Kogan TV?
How do I claim warranty on my Kogan TV?
To lodge a claim:
- Simply contact our Support team through your Kogan.com account dashboard and provide our team with a description of the fault.
- Our Support team will review your claim and in the first instance, attempt to troubleshoot and resolve the issue for you without the need to return your product.
Do Kogan tvs come with warranty?
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
How long is the warranty on Kogan TV?
Product lifespan Kogan says: They’ll refund a faulty product within the first 6 months only. (Products over $1000, excluding consumables.) Australian consumer law says: Consumers can expect expensive items to last longer than 6 months and are entitled to a refund if they don’t.
Do Kogan products have warranty?
Your purchase through Kogan.com does not come with a “Warranty Card”, as we will not need this to assist you with a claim under warranty. If you are having trouble with your product, please feel free to contact our Support Team via your Kogan.com Order History for any assistance.
How good is Kogan TV?
Kogan TVs have excellent colour, resolution and tonality, particularly the 4K TV models. Kogan also has a solid range of cheap HD TVs which could make for a good second or third TV for your household, or perhaps a first TV for a teenager.
Can I get a refund from Kogan?
Subject the rest of this policy, if for any reason you are unsatisfied with your purchase of a Kogan.com Exclusive Brand product, you can contact us within 14 days of taking delivery and return the product. The product must be returned to us within 10 business days of your request to return your product.
How long does it take for Kogan to respond?
maximum of 1 business hour response time for Sales enquiries. maximum of 1 business hour response time for Support/Helpdesk enquiries. maximum of 2 minutes hold time on phone enquiries.
Why does Kogan take so long to dispatch?
Most of our non-Exclusive Brand products are processed and dispatched directly from our overseas facilities, which allows us to offer the lowest possible prices. The shipping times listed on our website are provided as a general guideline.
Is Kogan a good share to buy?
The good news is that Kogan.com is growing revenues, and EBIT margins improved by 2.7 percentage points to 9.2%, over the last year. Ticking those two boxes is a good sign of growth, in my book. You can take a look at the company’s revenue and earnings growth trend, in the chart below.
Do Kogan TVS have warranty?
Does Kogan have a return policy?
If for any reason you are unsatisfied with your purchase of a Kogan.com Exclusive Brand product, you can contact us within 14 days of taking delivery, and organise to return the product for an account credit of the purchase price of your product (excluding initial delivery charges).
How long does it take Kogan to refund?
Typically once a Zip Pay refund has been processed from Kogan, it will take up to 5 days to show in your Zip Pay account, however, for the most up-to-date information about Zip Pay and Zip Pay refunds, please visit the Zip Pay Help Centre.
Can Kogan be trusted?
A large number of buyers have been dissatisfied or disappointed. However, they offer legit and genuine products at cheaper prices. In case you experience some issue with the product you purchase from Kogan, you can contact the support team to lodge your complaint.
Is Kogan a good TV brand?
How do I speak to someone at Kogan?
The best way to reach us is to call 12612 from your Kogan Mobile connected phone. Alternatively, you can call us on 1300 056 426 from any device. We have a dedicated Kogan Mobile Customer Care team answering phone enquiries to help you get the information you need from 8am to 8pm, 7 days a week.
Is Kogan a Chinese company?
History. Kogan.com was established in 2006 by Ruslan Kogan in his parents’ garage. He started with a website offering LCD televisions that would be assembled for him in Chinese factories. The expansion makes Kogan the only Australian-owned international consumer electronics brand.
Do you have to pay to return a Kogan product?
If your item is diagnosed as faulty, Kogan.com will cover the cost of sending this to our nominated repair centre, however if you are returning a Kogan.com Exclusive Brands product because you changed your mind, you will need to cover the cost of sending the product back to us.
Who is the director of customer care at Kogan?
Kogan’s director of logistics and customer care, Daniel Beahan, tells CHOICE that the company is a “customer service leader” with a “very high” customer loyalty rating.
Why do Kogan phones not come with AU warranty?
Rather they are imported from international resellers allowing Kogan to undercut the genuine certified Australian product. The dead giveaways are that the phone has an international pin charger (not AU), is often shrink-wrapped, often lacks the essential LTE Band 28 for Telstra, and does not come with Australian warranty.
How long does it take to return a Kogan camera?
The faulty item will become the property of Kogan.com. Please Note: While the return process may take up to 10 business days, excluding transit times, or 20 business for DSLR cameras and DJI drones, we endeavour to complete returns as quickly as possible, and many are resolved within the week.