Contributing 

How do I complain about a Rogers employee?

Leia Doyle

How do I complain about a Rogers employee?

Our escalation process is below.

  1. Step 1: Contact Customer Care. This is your first touch point.
  2. Step 2: Contact the Management Office.
  3. Step 3: Contact Rogers Bank Ombudsman.
  4. Step 4: Independent Support.

How do I contact Rogers Ombudsman?

You can contact the office by email, [email protected] , by fax (416-935-6304) or by regular mail to Office of the Ombudsman, 333 Bloor St. E., Toronto, Ont. M4W 1G9.

Where do I file a complaint against Rogers?

How to contact the CRTC with your complaint

  • on-line form: Complaints and inquiries.
  • mail: Client Services, CRTC, Ottawa, Ontario K1A 0N2.
  • fax: 819-994-0218.
  • toll free telephone: 1-877-249-CRTC (2782)
  • toll free TTY: Contact us and Support Centre.

What happens if I cancel my Rogers contract?

If you cancel your smartphone plan, your final bill will be generated on your next regular billing date. You will get an email when your final bill is ready for you. This final bill will include: Your remaining monthly service fees.

Can I email Rogers?

Sadly Rogers stopped letting customers email the company with questions and such. They added the Rogers live chat, Social Media ( Facebook and Twitter) and by calling in. This is the only way you can contact a Rogers rep and ask them questions and if need help with your account.

How much does it cost to cancel a Rogers contract?

if you subscribe to a Term Service subject to an Internet Service Agreement Term or a Cable TV Service Agreement Term and that Term Service is cancelled before your Term ends, then the ECF is $10/month left in the Term, to a maximum of $200 if cancelled during the 1st year of the Term and a maximum of $100 if cancelled …

Does Rogers charge a cancellation fee?

If you cancel your Internet service before the end of the term, you will need to pay an Early Cancellation Fee: The amount of the Early Cancellation Fee is $10/month left in the term up to a maximum of $200 in year 1 and $100 in year 2.

Does Rogers ignite have a contract?

@jimy The Ignite TV + Internet bundle (as sold on rogers.com ) is month-to-month. However, I think that some customers have also been offered promotions that come with a 12-month term commitment in return for additional discounts… so it all depends on how/when/where you sign up for the service.