Users' questions 

How do I complain about student loans?

Leia Doyle

How do I complain about student loans?

If your complaint is about a collection agency for federal student loans, you can file a complaint with the U.S. Department of Education’s Default Resolution Group at 1-800-621-3115, who will direct you to the Special Assistance Unit for resolution of the problem.

What happens if you dispute student loans?

Once the claim is filed, the lender will report the original student loan accounts as “government claim.” The government can then consolidate the debt into a new loan in order to collect the debt from you, but the status of “claim filed by government” will remain on the original loans.

How do I file a complaint against Fedloan?

If you do need to get in touch with Fedloan’s customer service department, there are a few available options:

  1. Phone: (800) 699-2908, Monday through Friday, 8 a.m. to 9 p.m. (EST)
  2. Email: Send a secure email through your online Fedloan account.
  3. Fax: (717) 720-1628.
  4. Mail: For correspondence:

How do I dispute a student loan?

How to Resolve a Student Loan Dispute

  1. Start by contacting your student loan servicer or holder.
  2. Put your questions and concerns in writing.
  3. Know when to escalate the issue.
  4. File a federal complaint.

Can you dispute student loan debt?

The bureau provides oversight of many financial products, including private student loans, and can assist with disputes. Federal student loan borrowers also have the option of filing a complaint with the bureau. You can submit a complaint through the bureau’s online database and follow the process of the dispute.

Does FedLoan do loan forgiveness?

Teacher Loan Forgiveness If you teach full-time for five complete and consecutive academic years in a low-income elementary school, secondary school, or educational service agency, you may be eligible for forgiveness of up to $17,500 on your Direct Loan or FFEL Program loans.

Can you dispute old student loans?

If you’re having a hard time dealing with your loan servicer or you’d simply rather not deal with them, you can also file a dispute directly with the credit reporting agencies. You can typically do this online, but still, make sure you provide supporting documentation for your claim.