How do I contact Optus when my phone is disconnected?

How do I contact Optus when my phone is disconnected?

Re: Phone disconnection If you are able to find a phone to use then you can call 133937, or jump into Live Chat here.

How do I keep my number with Optus?

When you sign up to an Optus mobile service, we’ll ask you if you’d like to keep your mobile number. To protect our customers from unauthorised transfers/ports, an additional identity verification process is in place. You’ll receive a once-off verification code via SMS to the mobile number you wish to transfer over.

Is my phone disconnected?

Call the cell phone service provider and ask whether service has been disconnected for the cell phone number that you wrote down in step 2. In some rare cases, a phone might not work, but an account may still be active with the cell phone provider. You want to make sure that you are not being billed erroneously.

Why is number disconnected?

It could mean various things. One could be they have changed their number, two it could be that the line is faulty, been brought down by bad weather or even knocked down or three it could be the owner of the number as not paid their bill and as been disconnected too they do pay the bill. All the best in finding out.

What happens if my phone is stolen on contract?

Tell your provider – if you’re on a contract, report it to your mobile phone provider immediately. EE, O2, Three, Virgin Media and Vodafone have signed up to a £100 ‘liability cap’, which means you’ll only be liable to pay for the first £100 of your phone bill if your phone is lost or stolen.

What happens if you don’t pay your mobile phone bill?

If you don’t pay your mobile phone contract, your account will go into arrears. Your mobile provider could cut your phone off so you’re unable to make or receive calls. If you don’t take steps to deal with the debt, your account will default and the contract will be cancelled.

How long before a SIM card becomes inactive?

A SIM card is deactivated when it has not been used in the last 6 months. To stop deactivation do any one of the following actions at least once every 6 months: Make at least one call, SMS or MMS to another number (This does not including calls to Emergency Services or Member Services)

How do I cancel my phone plan but keep my number?

The only way you can keep your number is if it is hosted by a telephone service provider (mobile phone, land line, VoIP). If you cancel your plan without “porting out” your number to another provider, you will loose your number and eventually it will be reassigned to someone in a year or so.

What happens if your phone is disconnected?

You are able to use your phone if it is disconnected. You will not be able to use functions such as making direct calls and text messages. Outside of calls and text, all the other functions of your phones such as music and video streaming will still be available.

Can you still receive text messages if your phone is disconnected?

One other option for retrieving SMS messages while your phone is disconnected is to use a secondary number. You can then access these messages from any device. Free secondary number apps include Google Voice, Textfree and Sidekick. All three options work on both Android and iOS as well as on computers.

Can you make your phone say disconnected?

Google Voice is fantastic in that all you have to do to make your number appear disconnected is simply block a phone number. Call or text them once so their number is in the Google Voice system so you can block them. If you call them it only has to ring once and then you can hang up.

Can my stolen phone be unlocked?

A thief won’t be able to unlock your phone without your passcode. … However, some types of personal information remain visible, even if you’ve protected your device with a passcode. For example, the thief can see any notifications that arrive on your phone without unlocking it.

How can I recover data from my lost phone?

How to recover data from your lost or stolen Android phone

  1. Navigate to Settings, Accounts, then Google.
  2. Select the account you want to back up.
  3. Select Gmail, Contacts and Calendar.
  4. Navigate to Settings and then Backup and reset.
  5. Select Back up my data.

Can I get insurance after my phone was stolen?

If your phone is insured or covered by your home insurance policy you’ll usually be able to claim for a new one. Contact your insurance provider to find out what cover you have and how they can get you a replacement. If your phone was stolen you’ll need to give them the crime reference number.

Can I cancel my contract if my phone is stolen?

Excellent answer from jonsie, you can easily pick up a cheap handset and get O2 to send you a replacement sim, the handset you lost is not part of the contract, and the fact you’ve lost it does not affect your contract which still must be paid for.

Re: My phone is disconnected Hi @Plat2018, for urgent enquiries with reconnecting a number, it would be best to chat with us in real time using the link provided above by @Yeldarb or by getting in touch with us on 133 937. You can also chat with us in the My Optus App.

Does Optus pause cost money?

Optus Pause is a feature that’s built into My Optus app and doesn’t cost anything extra to use for eligible Optus customers, although data charges may apply to download My Optus app.

How does Optus pause work?

“Optus Pause customers can set a timer for how long they would like to pause their connectivity and on what device, or devices, and if they decide to re-connect earlier. It’s manageable at a press of a button so best of all, it’s quick, easy and free to use.

What does not accepting incoming calls mean?

The person you are trying to reach may have blocked your number, so you receive the “Person is not accepting calls” message. On most accounts, you can not talk to the person directly, but you can leave a voicemail. If that does not work, try calling another person you both know.

Can you pause mobile data?

View a tutorial on how to pause data for an account member on your Android or iPhone. You can choose to pause members’ data service indefinitely or until the end of the billing cycle. If you choose the latter, Google Fi data service will resume automatically when the next billing cycle starts.