How do I escalate an issue on American Airlines?
How do I escalate an issue on American Airlines?
To file a complaint with American Airlines, contact Customer Relations either by mailing a letter to 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034, or sending an email through its online form. If the problem is specific to delayed baggage, call its customer service line at 800/371-4771 (4am–11pm PT, M–F).
How do I get through to American Airlines?
In the U.S., please contact American Airlines or American Eagle at 800-433-7300 for further information. If assistance is needed in Spanish, you may dial 800-633-3711. If you have a hearing or speech impairment, you may contact American Airlines or American Eagle at 800-543-1586.
How do I ask American Airlines a question?
If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300.
Will American Airlines issue refunds?
We do not refund nonrefundable American Airlines tickets except when the ticket is cancelled within 24 hours of purchase, when we make a schedule change that results in a change of more than 4 hours*, upon the death of a passenger or passenger’s traveling companion or because of military orders.
Does American Airlines have an online chat?
We’re happy to introduce another way of connecting with us: live chat. If you’re an AAdvantage® member, you can speak with us directly on the latest version of the American app. This new feature also offers 24 / 7 virtual assistance so you can quickly get the help you need.
How long will I be on hold with American Airlines?
When available on select American Airlines marketed and operated flights, you can hold your reservation up to 24 hours for free if you book seven or more days prior to departure.
Is there a chat for American Airlines?
Does American Airlines have a live chat?
How is American Airlines customer service?
800-433-7300
Within the U.S. and Canada
| Language | Phone | Hours (CT) |
|---|---|---|
| English | 800-433-7300 | 24 hours |
| Spanish | 800-633-3711 | 24 hours |
| French | 800-756-8613 | 7 a.m. – 6 p.m. |
| Portuguese | 866-824-8717 | 6 a.m. – 7 p.m. |
Why can I not check in online American Airlines?
You might not be able to check in using the app, if: Your first flight is not operated by American Airlines. You’re traveling with a pet, weapon or firearm. You’re an unaccompanied minor.
What does on hold mean American Airlines?
Reservations placed on hold on aa.com will be guaranteed for 24 hours or until midnight the following day, whichever gives you more time. In the event that your reservation is canceled during that period due to advance booking requirements, please contact Reservations. Learn about holding your reservation on aa.com.
What app do I need for American Airlines?
Personal Device Entertainment All you need is the American Airlines app on your phone or tablet. All entertainment is free – watch it everywhere on Wi-Fi equipped American Airlines flights.
Does American Airlines compensate for delayed flights?
American Airlines compensation policy for delays If the plane is delayed, American Airlines will go through every effort to make you comfortable while you wait. If your flight arrives at its destination more than three hours late, you are entitled to delay compensation or a refund for your ticket.