How do I report a landline fault Telstra?

How do I report a landline fault Telstra?

Call 13 22 03 to report the fault and set up call forwarding.

Why is my Telstra phone not working?

Take the SIM card out and put it back in to make sure it’s inserted correctly. Back up your data first, then perform a factory reset. You can transfer, back-up and restore contacts and all your important data with Telstra Device Care app.

How do I report a phone line not working?

Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly. Check your phone after the service call.

Why is my landline phone not working?

Make sure the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. Plug your phone or device into another wall jack that you know is working. If the dial tone returns it means the previous wall jack is damaged or defective.

Why does my landline phone not work with NBN?

Re: Home phone not working on NBN, internet working Firstly, make sure your landline is plugged into the green port on your modem. If it is and the issue is still present, please give the NBN team a call on 1800-834-273 for further investigation.

How do I test my Telstra phone line?

Quickest way to have a test completed on the line for a fault is by calling the Faults team on 132203 (24/7) and they will confirm if there is a fault and when we can have this resolved by.

What to do when NBN stops working?

Turn off power to the nbn™ connection box and contact your phone and internet provider. Alternating red/blue There may be a line fault, such as an off-hook telephone. Disconnect all non-compatible devices from telephone wall sockets. If that doesn’t work, contact your phone and internet provider.

How do I get my phone working again?

Few things to try:

  1. Verify that your phone has a sufficient charge.
  2. Connect your original charger to your phone.
  3. After a few minutes, try to turn on your phone.
  4. Verify that your phone, charging port, and battery contacts are not damaged.
  5. Carefully inspect your phone’s charging port and remove any debris.

Why is my telephone not working?

If the phone still doesn’t have a dial tone, then the phone itself is likely broken, or the cord isn’t working. Try a different phone cord. If this gets your original phone working, then the problem was a faulty cord, which can easily be replaced. If this doesn’t work, then you’ll need a new phone.

Why does my phone line have no dial tone?

If you have no dial tone on your corded phone, make sure it is plugged securely into the wall phone jack. If you have no dial tone on your cordless phone, check the battery and charge it if it’s low. Make sure your cordless phone’s base unit is plugged into a working electrical outlet.

How do you fix a landline phone that has no dial tone?

Unplug the phone from the wall jack. Plug a different working phone into the jack. Check to see if you still hear static or don’t hear a dial tone. If the problem goes away, repair or replace the phone you just unplugged from the wall jack.

How do I fix my landline phone not ringing?

If your cordless phone doesn’t ring, please try these checks:

  1. Make sure the ringer volume on your phone is not turned down or switched off.
  2. Make sure you are using the phone line cord that you received in the box with the phone.
  3. Check both ends of the supplied line cord are plugged in correctly.

How do you reset a landline phone?

Try unplugging the phone and letting it sit for about 10 minutes. This should reset the phone. Try taking the battery out and then unplugging the base from the power and phone line.

What to do if nbn is not working?

How do I know if my landline is active?

Published:

  1. Check for an active connection by plugging in a phone and checking for a dial tone.
  2. Alternatively, call a service provider to verify if your line is active or not.
  3. Naked broadand plans are worth considering if you do not have nor want an active phone line.

Why is my nbn router not working?

Power off your modem for 15 minutes to allow connection to re-establish with the network. Turn off the computer/device that you are connecting with then turn it back on again and reboot the modem. Allow for the modem to re-establish a connection with the network. …

What do I do if my modem isn’t working?

How to Fix a Modem That Won’t Connect to the Internet

  1. Check the lights on your modem.
  2. Check the power supply and coax cables.
  3. Reboot your router and modem.
  4. Check your Ethernet cables.
  5. Plug your computer into your modem.
  6. Keep your modem cool.
  7. Update your modem and router’s firmware.

What to do if phone screen is not working?

Turn on safe mode. Touch the screen. If the screen works in safe mode, an app is most likely causing your issue….For more info, contact your device manufacturer.

  1. Open your phone’s Settings app.
  2. Tap System. Developer options. You’ll see this only if you have developer options turned on.
  3. Turn off Developer options.

Why did my phone suddenly stop working?

If you could remove your mobile battery, remove it first. then again plug in your battery and restart it. Are you staying in a area where signal is too poor then this is a common issue your mobile may suddenly get switch off due to uneven mobile signal. Solution try to find best Telecom operator in your area.

Why is there no dial tone on my landline?

Why my landline phone is not working?

How to fix Telstra home phone connection problems?

Restart your modem Turn off your modem using the ‘Power’ button Wait 20 Seconds then turn the modem back on Wait for the ‘Internet’ light to go solid green (this could take 1 – 2 minutes) Wait for the ‘Voice’ or ‘Phone’ light to go solid green (this could take another 1 – 2 minutes)

How to fix Telstra home phone on NBN?

Restart your modem 1 Turn off your modem using the ‘Power’ button 2 Wait 20 Seconds then turn the modem back on 3 Wait for the ‘Internet’ light to go solid green (this could take 1 – 2 minutes) 4 Wait for the ‘Voice’ or ‘Phone’ light to go solid green (this could take another 1 – 2 minutes) 5 Try to make a call

How to make a phone call to Telstra home?

1 Turn off your modem using the ‘Power’ button 2 Wait 20 Seconds then turn the modem back on 3 Wait for the ‘Internet’ light to go solid green (this could take 1 – 2 minutes) 4 Wait for the ‘Voice’ or ‘Phone’ light to go solid green (this could take another 1 – 2 minutes) 5 Try to make a call

Why does my phone light turn blue when I call Telstra?

If it is NBN compatible I suggest you try the spare modem. The server should automatically configure the gateway. If the connection is working correctly the phone light should change from green to blue on an incoming call even with no phone plugged in. If phone light doesn’t turn blue then probably a network problem.