How do I report a problem to Verizon?

How do I report a problem to Verizon?

You can contact us, reach out via the My Fios app, chat with us by clicking the blue Chat With Us tab at the bottom corner of this page to report a downed or low hanging line. Additionally, you can report a downed line online via the Verizon Troubleshooter. Non-customers call 1.800.Verizon (1.800.837.4966).

How do I fix Verizon network issues?

Turning your router off and on solves most connection issues:

  1. Unplug your router.
  2. Wait one minute.
  3. Plug your router back in.
  4. Attempt to connect to the internet.

How do I escalate an issue with Verizon Wireless?

Dial 1-800-922-0204 from your home telephone only. Press 1 for English, and press 2 to speak with a rep. Enter your mobile number. Then press zero for an agent.

What lights should be on Verizon ONT?

Verizon FiOS ONT Normal Status Lights

Light STATUS Description & Suggested Action
FAIL Red (Flashing) Passed self-test but not communicating Call your Carrier.
VIDEO Unlit Normal
Red (Solid) Service provisioned but Video power is too low Call your Carrier.
NETWORK Green (Solid) Normal

Who regulates Verizon Wireless?

The Federal Communications Commission (FCC) regulates cable and satellite services to protect consumers. At the FCC Consumer Complaint Center, you can either file a complaint or get information about cable and satellite TV consumer issues. For general questions, call 1-888-225-5322 (TTY: 1-888-835-5322).

Why is fail light on Verizon ONT?

If red fail and no Network Network light it typically mean you have no signal coming into the ONT. You’ll most likely need a tech visit.

What is Verizon router fail?

Verizon ONT Fail Light – What Does It Mean? If the fail light is off, there are chances that it occurred due to the signal issue. In simpler words, the ONT is not getting the signals as it needs which impacts the connectivity. However, don’t worry because we have outlined how the issue can be fixed! 1) Tech Visit.

How do I get my disconnected number back from Verizon?

You will still need to go through the wireless company to request the number. They will have to request the number be ported to them by the owning company (if it’s still available). Depending on where the you are located, numbers are recycled anywhere from 90 days to about 6 months after they have been disconnected.