How do you get in touch with Qantas?

How do you get in touch with Qantas?

Please only call us on 13 13 13 for assistance if you’re travelling within the next 24 hours. For flights booked through a travel agency or third-party website, contact them directly for assistance. You can check your booking or flight status for the most up-to-date information on your flight.

Does Qantas have a chat line?

Our WebChat service is available 7am-7pm (AEST), seven days a week. If you’re getting in touch during these hours, the WebChat pop up will appear once an agent is available.

How do I contact Qantas NZ?

Due to the current circumstances, Qantas has seen a large amount of refunds being requested in a short period of time….Contact Us.

Qantas Department Contact Operating Hours
Qantas Agency Connect 0800 731 313, Option 3 Email Monday to Friday 0900 – 1730 NZ Time

How do I send a message to Qantas?

You can now contact Qantas by sending a text message to 0477 726 827 (0477 QANTAS). Alternatively, the option to send an SMS is sometimes given when calling the Qantas call centre.

How do I get a Qantas hold?

Qantas hotline during COVID-19 outbreak

  1. 13 13 13. flight bookings, open 24 hours.
  2. 13 11 31. Frequent Flyer Service Center.
  3. 1300 738 206. hotel bookings Australia, open 9am – 6pm (AEST)
  4. +61 28059 0182. hotel bookings international.

What happens if Qantas cancel my flight?

Note: if we’ve cancelled your Qantas flight, we’ll rebook you on the next available flight to your booked destination (if possible), at no additional cost to you. Alternatively, you can choose a Flight Credit or a refund. You won’t be charged any change or cancellation fees.

How long does it take to get a Qantas refund?

approximately 8 weeks
Our current processing time is taking approximately 8 weeks to process. Please be assured, we are working through the backlog of refund applications and processing as quickly as possible. Once your refund is processed you will receive an email to confirm it has been actioned. There is no need to call back.

What is the phone number for Qantas?

0800-122-0337
Qantas/Customer service

Is Qantas owned by the government?

Four TAA DC4 aircraft arrived in October and services to all Australian capitals were in place by December. The Australian government acquired all the shares in Qantas and the airline passed into public ownership.

Can I use Jetstar voucher on Qantas?

For Qantas customers, travel credit can be redeemed for travel for up to 12 months from the original booking. For Jetstar customers, travel vouchers can be redeemed in one booking only within 6 months of issue, for travel within 12 months of new booking date.

How long before my flight can I cancel Qantas?

Bookings on or before 31 July 2021 If you’re due to travel on a Qantas flight and wish to change your plans, you can cancel your booking and retain the full value as a Flight Credit. Request your Flight Credit before your scheduled date of departure. Then book and travel by 31 December 2023.

How do I complain about Qantas?

Qantas complaints email & Phone number

  1. Complaint via Phone number : 1300 659 161.
  2. The Complaint via Email : [email protected]
  3. Complaint via Support Form : Qantas Support Form.
  4. Qantas complaint website : www.qantas.com.
  5. Tweet: @Qantas.
  6. Corporate Head Office address.
  7. Also Read: Paypal complaints number & email.

How much does the government own of Qantas?

By law, Qantas must be at least 51% Australian-owned, and the level of foreign ownership is constantly monitored. In 1998, Qantas co-founded the Oneworld alliance with American Airlines, British Airways, Canadian Airlines, and Cathay Pacific.

Are Qantas charging cancellation fees?

Flights cancelled by us If we’ve cancelled your Qantas flight, including your Classic Flight Reward booking, wait to hear from us before changing your booking. Alternatively, you can choose a Flight Credit or a refund. You won’t be charged any change or cancellation fees.

Can you use a flight voucher for someone else?

Vouchers are non-transferrable and may only be redeemed in the name of the passenger to whom it was issued. The name on the new reservation must match the voucher exactly.