Users' questions 

How do you respond when someone asks for a refund?

Leia Doyle

How do you respond when someone asks for a refund?

Call or send an email that outlines your resolution. If you won’t refund their money, explain why in clear, non-judgemental language. Keep your emotions out of it. If you will refund their money, apologize briefly for their unhappiness and tell them when and how they’ll receive the refund.

What to do if a company doesn’t give you a refund?

Company Won’t Give You a Refund? Here’s How to Get Your Money Back

  1. Try to Work it Out with the Merchant First.
  2. Option 1: Request a Chargeback.
  3. Option 2: Consider Mediation.
  4. Option 3: Sue in Small Claims.
  5. Option 4: Pursue Consumer Arbitration.
  6. FairShake Can Help Make Arbitrating a Breeze.

What to say to a company to get a refund?

Refund Request Letter—Why Is It Important?

  1. Ask for a refund in a polite and formal language.
  2. Include details about the product—what was purchased, when, and what the price was.
  3. Explain why you want to return the item.
  4. Mention relevant aspects of the transaction such as dates and place of delivery.

How do you say thank you for a refund?

I’m writing to thank you for refunding the <$amount> I spent on . . I may have been unhappy with , but I was very impressed with ‘s willingness to stand by its offer. Thank you very much for your courtesy and service.

How do I refuse a refund?

Start by acknowledging the refund request and your steps in determining if it was valid. Then explain your decision to deny the refund. Use active language like, “I looked into your situation and our refund policy does not allow one in this case.” Consider indicating that you spoke to a manager to add to the authority.

Does a shop have to give you a refund?

If you simply change your mind, the retailer has no legal obligation to give you your money back, should you return an item without a receipt. If your goods are faulty and you don’t have the receipt, you still have the right to a repair, refund or replacement as under the Consumer Rights Act.

Can a shop refuse a refund with a receipt?

“You can only return goods with a receipt.” Yes and no. You usually only need proof of purchase when goods are faulty, so a bank statement or other proof can take the place of a receipt. Yet if it’s not faulty, you have no rights. So if the store’s policy says a receipt’s needed, its needed.