Is my travel agent responsible for my refund?

Is my travel agent responsible for my refund?

Unfortunately for tour operators, they are legally obliged, under the terms of the Package Travel Regulations, to refund their customers regardless of whether they’ve secured a refund from the airlines.

Can travel agents charge a refund fee?

Travel agents can charge a cancellation fee that reflects the reasonable costs of making the booking to start with and then cancelling it. If you have travel insurance, your policy may cover your travel agent’s cancellation fees, so check with your insurer.

Do travel companies have to give you a refund?

It’s usually best to ask for a refund instead – you should contact the company you booked with and ask. They have to give you a refund if you’re entitled to one – for example, if they cancelled your travel. If you’re thinking of accepting a voucher, check the terms and conditions, including: when the voucher expires.

Who is responsible for my flight refund?

‘The law is clear that the refund must be provided by the airline that was going to operate the flight and not the company that sold the flight, for example a travel agent. ‘In practical terms we’d also suggest that the passenger submits their refund request in writing. ‘

How long does it take to get a refund from a travel agency?

If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check.

Why do travel agents charge cancellation fees?

Some advisors have started annual subscriptions or have instituted cancelation fees to protect their income in the future. “We charge a cancellation fee of $300 per person to cover all costs as well as our time spent on planning and booking travel for our clients,” said Lukovic.

Who is responsible for refunding my flights?

This regulation applies to the airline, not the online travel agent (OTA). And ultimately the airline is responsible for providing that refund, whether or not the customer booked directly or via an agent.

Do I get a refund if my flight is Cancelled?

Cancelled Flight – A passenger is entitled to a refund if the airline cancelled a flight, regardless of the reason, and the passenger chooses not to travel.

How long does a refund take to go back on your card?

What is the usual time frame for a refund? A debit card refund takes a couple of days to process. In fact, the time frame is generally between 7-10 business days. In the best-case scenario it could take up to 3 days depending on your bank.

Can you get your money back after paying for a flight?

How long does a flight Centre refund take?

The Australian Federation of Travel Agents advise that in normal circumstances it can take up to 12 weeks to process refunds. However in the current situation, it can take even longer.

When do you get a refund from Flight Centre?

However, refunds are subject to the airline or travel supplier’s terms and conditions and most customers will only get refunds from Flight Centre if the supplier has cancelled their service. Refunds are also given out if the supplier has updated their coronavirus cancellation terms to include the dates of the customer’s departure.

Who are the airlines that refund cancellation fees?

This policy will also apply to cancellations fees charged by Aunt Betty, Travel Associates, Student Universe, Universal Traveller and Jetescape Travel (trading as Byojet Travel), which are part of the Flight Centre group.

How long does it take to get a refund from Australian Federation of travel agents?

The Australian Federation of Travel Agents advise that in normal circumstances it can take up to 12 weeks to process refunds. However in the current situation, it can take even longer. If you can afford it, take a credit voucher or rebook your holiday.

Can a travel agent give you a full refund?

Travel agents do not always have to give customers full refunds for trips cancelled because of COVID-19 and may be allowed to withhold reasonable costs incurred to make the bookings, the consumer watchdog has ruled.