Contributing 

What are some example of hotel dialogue in getting reservation through phone?

Leia Doyle

What are some example of hotel dialogue in getting reservation through phone?

Making Reservations

  • Receptionist: Good morning.
  • Client: Hi, good morning.
  • R: Yes sir, we have several rooms available for that particular weekend.
  • C: The 24th.
  • R: How long will you be staying?
  • C: I’ll be staying for two nights.
  • R: How many people is the reservation for?
  • C: There will be two of us.

How do I talk to a hotel receptionist?

English Conversation: How to talk at Hotel Reception

  1. Receptionist: Good Morning!
  2. Receptionist: Sure ma’am.
  3. Receptionist: If you will pay by debit or credit card so you will get 10% cash back.
  4. Receptionist: Yes sir you will get 15% discount on that.
  5. Receptionist: t will cost you around INR 1530 plus taxes per day.

Can I make a hotel reservation over the phone?

Making a hotel reservation. You call the number, you tell the person what you want, they book it for you, and then you hang up.

What do you call a receptionist at a hotel?

The term front desk is used in many hotels for an administrative department where a receptionist’s duties also may include room reservations and assignment, guest registration, cashier work, credit checks, key control, and mail and message service. Such receptionists are often called front desk clerks.

How do you greet a hotel customer?

Some suggested Some suggestions include; Hello, welcome; Welcome, good morning; Hello, good afternoon, welcome. Introduce yourself by name making sure your communication is professional, yet personal. “Great to meet you, I’m Nikko”. If occupied with another guest, it is important to acknowledge arriving guests.

What are the things you need to say when answering a call for reservation?

Repeat all the information caller gives and at the same time give him a reservation confirmation number….Now try to collect these information with proper spelling:

  1. Name of the Guest.
  2. His Contact Address.
  3. Room Types.
  4. Room Rates.
  5. Date of Arrival.
  6. Date of Departure.
  7. Date of Reservation Made.
  8. Mode of Payment.

What skills does a hotel receptionist need?

You’ll need:

  • customer service skills.
  • sensitivity and understanding.
  • to be thorough and pay attention to detail.
  • patience and the ability to remain calm in stressful situations.
  • the ability to work well with others.
  • excellent verbal communication skills.
  • administration skills.
  • the ability to understand people’s reactions.

What are the duties of a front desk receptionist at a hotel?

Hotel Front Desk Clerks have the following responsibilities:

  • Check in customers using computer programs and equipment and provide guests with directions to their room.
  • Inform customers of all on-site amenities and any relevant information that is needed to use them.
  • Handle and resolve guest complaints.

How do you greet a guest in a hotel?

How can I be a good hotel receptionist?

To become a Hotel Receptionist, you’ll need to have:

  1. clear speech.
  2. a polite manner.
  3. a high standard of personal presentation.
  4. excellent verbal and written communication skills.
  5. a good telephone manner.
  6. customer service skills, patience and tact.
  7. the ability to be calm and well organised, even when working under pressure.

How do you welcome a guest in a hotel as a receptionist?

What should a receptionist say when answering the phone?

Here are the essential components of a warm, welcoming phone greeting:

  1. Greet the caller with “Hi” or “Hello”
  2. Thank the caller.
  3. Recite the name of the business.
  4. State your name.
  5. Ask how you can help.