What do insurance investigators ask?

What do insurance investigators ask?

As part of the process, the insurance investigator may and likely will ask for any of the following pieces of information: Contact information that you obtained for the other driver at the accident scene. Images or photos of your car and/or the scene of the accident. To inspect your car for damages.

How long does it take for an insurance investigation?

Expect your car insurance claim investigation to take 30 to 45 days or less in most situations. If your insurer needs to take longer, you should receive a written notice with a valid reason for the delay. Valid reasons could include a complicated case, liability disputes or missing information.

Do car insurance companies investigate claims?

To protect themselves, car insurance companies will ask their insureds and third-party claimants to provide evidence to support their car accident claim, and will also send adjusters or investigators to gather their own evidence about the cause of the accident and the claimed damages or injuries.

Does insurance do investigation?

Why Would An Insurance Company Investigate A Claim? If you’re asking for over a certain amount, the insurance company may investigate your claim. Insurance fraud is more common than you think, and the last thing they want to do is get scammed. Certain types of claims require more investigation than others.

How does car insurance investigate a claim?

When a car accident claim comes into the insurance company, the insurer assigns an adjuster to a case. The insurance adjuster will then contact you, usually by phone, but sometimes by mail or email. Under California law, the insurer must contact you within 15 days of receiving notice of a claim.

How long does an insurance Co have to investigate a claim?

In California, insurance companies have 15 days to acknowledge a claim. Once acknowledged and all documentation and proof have been received, they have 40 days to approve or deny the claim. If a settlement is reached, they have 30 days to make the agreed-upon payment.

What should you not say to an insurance investigator?

Keep your answers to the adjuster’s questions as short and succinct as possible. Tell the truth, but do not give details the adjuster does not ask for. If you are unsure about the answer to a question, politely decline to say anything. Spreading inaccurate statements could come back to damage your claim.

Should I talk to an insurance investigator?

Should I speak to the investigator from the insurance company? This is one of the questions we are most commonly asked. In short the answer is almost always “No”! Therefore, to be safe, the best advice is never to fraternise with the enemy by allowing yourself to be interviewed by one of their investigators.