What do you do when you get an aggressive email?

What do you do when you get an aggressive email?

First Things First

  1. Resist the Urge to Respond. Your first reaction upon reading an angry email might be to respond right away.
  2. Step Away From the Keyboard. Instead, gain some perspective and give yourself time to cool off.
  3. Read It Again.
  4. Don’t Ignore It.
  5. Think It Through.
  6. Consider Their Side of It.
  7. Keep Cool.
  8. Pick up the Phone.

What is a hostile email?

It’s a common, maddening occurrence: You innocently open an email from a colleague, customer or boss only to suddenly feel ambushed by its contents. The sender blames you for a problem you didn’t create, unfairly accuses you of sabotaging a project, or negatively interprets something you said.

What is the smartest way to respond to an email from a colleague that makes you angry?

Sure, the other person is clearly frustrated or angry, but you’re still expected to answer….How to Respond to Angry or Emotional Emails, Professionally

  1. Step 1: Take a Break.
  2. Step 2: Don’t Jump to Conclusions.
  3. Step 3: Keep it Short.
  4. Step 4: Be Straightforward.
  5. Step 5: Ask for Help.

How do you respond to someone who is hostile?

How to handle hostile and confrontational people.

  1. Keep Safe.
  2. Keep Your Distance and Keep Your Options Open.
  3. Keep Your Cool and Avoid Escalation.
  4. Depersonalize and Shift from Reactive to Proactive.
  5. Know Your Fundamental Human Rights.
  6. Utilize Assertive and Effective Communication.
  7. Consider Intervention in Close Relationship.

What is aggressive response?

Being aggressive is often defined as establishing one’s rights in a way that violates or ignores the rights of others: In other words, getting your own way at other people’s expense. Aggressive behaviour often involves putting people down, making them feel guilty, intimidated, small, incompetent, foolish or worthless.