What happens if DHL loses a package?

What happens if DHL loses a package?

If a package is lost, the customer will surely ask for a refund or a replacement. If the shipping carriers such as FedEx, UPS, or DHL cannot locate the package, the next step for the customer is claiming the insurance to recover the value of the package.

How long does a DHL investigation take?

Most claims will resolve within ten (10) business days, however the entire claims process can take up to thirty (30) calendar days. How do I know my claim has been resolved? An official claim resolution letter is sent by email or standard mail. DHL will be in communication throughout the claim process.

How do I contact DHL delivery drivers?

02476 937 770 If your query relates to DHL Express, click here to contact them directly.

What does DHL do if no one is home?

Support Missed our driver? If you have missed our driver, they’ll leave a card notifying you that they’ll try to deliver again the next workday. If there’s no one at home on the second delivery attempt, the driver will leave a card stating that you can collect the parcel at a DHL sorting center.

What does visible damage mean DHL?

Visible damage does not necessarily mean the contents are damaged. It means the box or envelope is damaged, maybe torn or partly crushed, the contents may be still OK.

Who is responsible for a lost package?

The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.

How do I speak to an advisor at DHL?

You can speak to a member of our customer service team on Live Chat between 07:00am and 22:00pm Monday to Friday. You will see a ‘Chat to our team’ button at the bottom right of this page when an advisor is available to chat.

How do I actually speak to someone at DHL?


  1. Get in touch. Our Customer team are available to help you Monday to Friday 7am – 8pm, Saturday 8am – 6pm. If you get in touch with the team outside of these hours, an advisor will respond to your query on the next working day.
  2. 02476 937 770.
  3. Other ways to get in touch.

What do DHL do if you are not in?

WHAT HAPPENS IF THERE IS NO-ONE AVAILABLE TO RECEIVE MY PARCEL? If there is no one available to accept the parcel, a calling card will be left at the address informing the receiver that DHL tried to deliver. The receiver can either collect the parcel from their local DHL Service Point or arrange another delivery.

Where does my package go if I not home?

You could either have your package left at a UPS location, such as The UPS Store or a UPS Access Point® location, or change your instructions. If you’ve already missed a delivery, you can sign the back of your UPS InfoNotice® and place it back where the driver left it.

What happens if your parcel goes missing?

So, if a parcel does go missing you can ask to cancel the order and receive your money back. If there wasn’t a set date chosen for delivery, the company has 30 days to issue the refund. It really helps to know your rights when it comes to delivery issues.

Where do I claim my DHL package?

When your shipment is delivered by the local post, you should go to your local post office within 7 days to submit a damage report. Please send the damage report to your merchant or online shop. Your merchant or online shop will then claim the damaged or lost parcel with DHL.

What happens if DHL delivered to wrong address?

If you realize that you shipped a package to the wrong address, DHL has excellent customer service and will work with you to get the package delivered to the correct location. DHL’s customer service number is 317-554-5191. You will be billed a $12.50 service charge.

What happens if your package is lost?

You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.