Why is my Optus home Internet not working?

Why is my Optus home Internet not working?

Reset the connection: Turn your modem and your computer off and leave them off for 60 seconds. Turn both devices back on and allow a few minutes for them to reconnect.

How do I connect to Optus Internet?

After you’ve plugged your modem in, please leave it switched on for at least 10 minutes to give it time to set up properly.

  1. Click on your web browser and type in newmodem.optus.com.au.
  2. Log in with your OptusNet username and password.
  3. Follow the prompts to activate your new modem.

How do I reset my Optus network?

Android network reset

  1. Open the Settings app.
  2. Tap General.
  3. Tap Reset.
  4. Tap Reset Network Settings.

What to do if Internet is not connecting?

Troubleshooting routers and modems

  1. Test your Wi-Fi on different devices.
  2. Restart your modem and router.
  3. Try a different Ethernet cable.
  4. See who’s using your Wi-Fi.
  5. Upgrade your equipment.
  6. Call your internet service provider.
  7. Reset your router to default settings.

Why is my 4G not working Optus?

Switch your device off (do not select restart), wait 30 seconds and turn it on again. If you’re using an external USB modem / dongle: Close your Optus Mobile Broadband Connection manager application and any other open applications. Eject and remove your USB modem / dongle from your computers USB port.

How do I fix my Optus WiFi?

If you are connecting to the internet via WiFi, try the following steps.

  1. Check that WiFi is on: Check your WiFi light.
  2. Reset the connection: Turn your modem and your computer off and leave them off for 60 seconds.
  3. Connect via ethernet cable.

How do I connect my Optus modem to the Internet?

Grab the Ethernet cable with yellow connectors. Connect one end of the cable to the yellow Ethernet Port on your shiny new modem and the other to the back of your computer. If NBN Co. connect your address using NBN Fibre to the Basement or Node, you’ll connect your Optus modem to the NBN wall socket.

How do I connect my Optus modem to my computer?

Connect one end of the cable to the yellow Ethernet Port on your modem and the other to the back of your computer. Enter the WiFi Network Name (SSID) or select it from the list of available networks, then enter the password that is on your WiFi Card.

Why is my 4g not working Optus?

How do I access my Optus modem settings?

Open your preferred web browser (Chrome, Internet Explorer, Firefox or Safari) Enter https://192.168.1.254 into your web browser’s address bar. If prompted, enter the modem username and password (you can find the username and password printed on the sticker on the back of your modem)

Can’t connect to WiFi but ethernet works?

If you’ve got working Wi-Fi but your wired ethernet connection is not working, the first thing to do is turn off the Wi-Fi. If Wi-Fi is disabled and you’re still not getting a network connection, make sure that ethernet is enabled in the same Network and Internet Settings section. Find the right network.

Why WiFi is connected but no Internet?

Sometimes the WiFi Connected but no Internet error comes to a problem with the 5Ghz network, maybe a broken antenna, or a bug in the driver or access point. We can our laptop to connect over 2.4Ghz to see if the 5Ghz is the problem: Right-click on Start and select Network Connections. Select Change Adapter Options.

Why is 4G not working?

Go to Settings and make sure mobile data is switched on. If you have a 4G device, go to Settings and check 4G is switched on. Check your Network mode is set to automatic. Try turning you phone off and back on.

How do I reset my Optus 4G modem?

A factory reset usually involves holding a recessed reset button down for a few seconds, they’re normally located on the rear or underside of your modem / router. You can find factory reset steps for Optus modems in our online user guides.

Why is my Optus Prepaid not working?

Financial institution problems: Your recharge may have failed if you have insufficient funds in your account. Contact your bank or financial institution for help. Voucher expired: If you try to use an expired recharge voucher, it will fail.

How do I connect my Optus 4g WiFi modem?

Getting Connected

  1. Simply open up your web browser and head to newmodem.optusnet.com.au.
  2. Log in with your OptusNet username and password. If you can’t find these details, call us on 1300 300 693.
  3. Follow the prompts to activate your new modem.

Where does the WiFi modem plug into?

Connect the modem power cord into an electrical outlet, then connect the other end to the modem. Connect one end of one Ethernet cable into the back of the modem, then connect the other end into the Wide Area Network (WAN) port on the router.

How do I connect my Optus 4g WIFI modem?

Can you use your own modem with Optus?

PREVIOUSLY SUPPLIED BY OPTUS If you plan to use your own Cable modem, we recommend a DOCSIS 3 compliant modem / router (Minimum DOCSIS 1.1) for your Optus cable Broadband connection. See our list of approved modems below or contact us to confirm compatibility.

How do I access my modem settings?

Access the modem’s configuration page. Open your Internet browser e.g. Internet Explorer, Firefox, Chrome, Safari, etc. and enter the IP address of your D-Link modem in the address bar: http://192.168.1.1. This should open the login page for your modem’s configuration pages.

Why is my Internet dropping out Optus?

Check the status of the Network If we’ve reported an unplanned outage, we’ll give you the option to report your fault. Disconnect the power supply from your modem. Disconnect the power supply from your modem. Disable and then re-enable WiFi on your devices and modem (some modems will have a WiFi on/off switch).

Why is my 4G not connecting?

Check if mobile data is turned on One of the most common reasons why your phone can’t seem to connect to the 4G network is that mobile data on your Android phone is turned off. So to make sure that your phone is connected to mobile data, follow these simple steps. Open settings and go to “SIM cards & mobile networks.”

Why is the internet light red on my Optus modem?

A red Power light means it’s running on battery. If the Optical light is red or off, it means the modem has lost its connection and you should contact Optus technical support.

When do I need to contact Optus customer service?

Sun: 9am – 6pm. Customer Service. For help with billing , managing your service , getting started, and coverage. My Optus app. Self-service. Message us. 24/7 personal support. 133 937.

How long does BYO Optus data plan last?

On a month-to-month $50/mth BYO Optus SIM Plan for 12 months. Eligible customers only. Reverts to standard data inclusion after 12 months. Not available with device payment plan. Forfeited if you cancel or recontract. N/A with other bonus data offers, unless specified.

What kind of Internet Plan do I get with Optus?

On a month-to-month $50/mth BYO Optus SIM Plan for 12 months. We’ve kept reliability and safety in mind with Optus Ultra WiFi Booster and WiFi Secure included in all our Family Internet Plans. Our Internet Entertainer Plans brings all your favourite movies, shows and streaming apps together with Fetch Mighty included in your plan.

How much does it cost to get Optus NBN?

Optus nbn with Fetch Mighty, including a Premium Channel pack, for just $90/month. Min. total cost $2,259 over 24 months incl. $99 start-up fee. Subscriptions required for Optus Sport and Netflix.