Why is My Telstra service so bad?
If you’re a Pre-Paid service, check your balance in the My Telstra app or My Account to see if you’re in credit. Check that mobile data is enabled on your device. Try removing and reinserting the SIM, or using it in another mobile device. If this works, the issue is probably with your device.
How can I get better reception with Telstra?
- Bring mobile coverage into a home with Wi-Fi calling.
- Use a legal repeater.
- External antennas (home and mobile)
- Improving at sea coverage.
Why is my Telstra broadband so slow?
Actual speeds may vary, including due to your location/equipment/ software, data source, and internet traffic. Speeds may be slower when your devices are connected by Wi-Fi rather than Ethernet cable or if you’re a Telstra Air member and you’re using your home broadband service at the same time as a hotspot user.
Why are mobile phone boosters Illegal?
Authorised use of repeaters Operating cellular mobile repeaters (other than exempt repeaters) without carrier permission is illegal because they can interfere with mobile networks. Illegal use of cellular mobile repeaters carries civil penalties, which are outlined in the Act.
What to do if you have a Telstra outage?
Check if your service is currently experiencing planned maintenance or a network outage. Which service would you like to check? Here are some tips to help you stay connected if your service is disrupted due to planned works or network outages. This search may provide details for your personal Telstra services.
Is the customer service at Telstra good or bad?
Terrible customer service the person on the end of the phone when I called to complain couldn’t really speak English and couldn’t understand what my complaint was about. Would never recommend Telstra except for rural services. I’m sick of their apologies every time…
What to do if you forget your Telstra username?
If your username is the same as your email address: We can send your password to your mobile. You’ll need your mobile number and your phone handy. If your username is different to your email address: We can reset your password. You’ll need your username and your date of birth.
How long does it take to get help from Telstra?
Try getting any kind of help from Telstra and you will find, it has to be a time that suits them, not the customer. So you may have to wait and hour or more to just get a simple question or problem (which is what you will most likely have) answered.