Can a seller refuse to refund?
Can a seller refuse to refund?
You can refuse returns but you cannot refuse refunds. If the dispute was Item Not Received, you are required to provide Proof of Delivery (basically the tracking number) and if you cannot eBay will refund the buyer and come after you for their money.
When can a seller refuse a refund?
A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. you misused the product or service in a way that contributed to the problem. you asked for a service to be done in a certain way against the advice of the business, or were unclear about what you wanted.
What do I do if someone requests a refund on eBay?
Refunding the buyer. When you agree to give the buyer their money back, or once you receive the returned item, you’ll need to accept their refund request and give them the refund within 2 business days. To do this, go to the case in your Returns dashboard – opens in new window or tab and choose Refund buyer.
How many days after purchase can customers request for a refund?
In general, you have to refund in full withing 30 days since customer received an order.
Can I refuse to give a refund on eBay?
Can I refuse to give a refund on eBay? Technically, yes, you can refuse a request, but the buyer has ways to open an account case with eBay who will make the final decision. If they decide the request is reasonable, then they will process the request and transfer the money from the company’s funds to the buyer.
How do I cancel a refund on eBay as a seller?
Cancel a return request
- Go to your Purchase history – opens in new window or tab and find the item.
- Select See request details in the More actions dropdown menu.
- Select Close your request and choose your reason from the dropdown menu.
How long can a company wait to refund you?
California, for example, requires stores to post their Refund Policy in a conspicuous place unless they offer full cash refunds or store credit within 7 days of purchase. If a store does follow this requirement, customers may return items for a full refund within 30 days of a purchase.
How long can a company legally take to refund money?
A Traders are indeed allowed to delay refunds for up to 30 days – but any longer than this would be deemed unreasonable under consumer law.
Can you sue a company for not giving a refund?
When a refund policy is part of a sales contract, it should be considered generally binding under contract law. That is, if you sign a contract that states that you can receive a refund in a certain situation, you may have the right to sue the company for breach of contract if it later denies that refund.
What to Do If a shop refuses to give a refund?
- 1 Complain to the retailer.
- 2 Reject the item and get a refund.
- 3 Ask for a replacement.
- 4 Write a complaint letter.
- 5 Go to the ombudsman.
Why am I not covered by eBay money back guarantee?
Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy.
What happens if you dont refund a buyer on eBay?
If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns.
Can a seller cancel an order on eBay after payment?
Sellers don’t need to open unpaid item cases any longer. Instead, orders can be canceled if a buyer hasn’t paid within 4 calendar days. You can cancel an order up to 30 days after a sale, even if your buyer has already paid.
Why won’t eBay let me cancel an order as a seller?
If you need to cancel an order, let the seller know as quickly as possible. If the seller has already shipped your order, they won’t be able to cancel it. Keep in mind that if your purchase contains more than one item, the entire order will need to be canceled – you can’t cancel individual items.
How do I contact eBay if the seller won’t refund?
What if the seller does not give me a refund? If you haven’t received a refund six business days after the item tracking shows the item delivered back to the seller, contact the seller directly or use the “Ask the seller a question” feature next to the item in your purchase history.
Can eBay force you to refund?
Ebay will FORCE a refund if required from the seller. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. They can choose to accept a return, require no return to happen, offer partial refunds, or if possible work it out with the buyer.