How do I fix my Telstra outage?
How do I fix my Telstra outage?
Restart your modem:
- Remove the power cable from your modem for 10 seconds, then plug it back in.
- Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems.
How do I make a formal complaint to Telstra?
Contact us
- Sales. Call 13 2000.
- Accounts and billing. Call 13 2000. Accounts and billing.
- Concierge tech support. Call 13 2999.
- nbn. Call 13 2000.
- Other Options. Multilingual services.
Why is my Telstra mobile data not working?
Go in to settings and check your mobile network settings. Make sure the Network selection is set to automatic and your data connection (or mobile data) is on. Check your access point settings as well to make sure they are set for Telstra’s network.
Why does my Telstra Smart modem keep dropping out?
Re: Telstra Smart Modem Gen 2 keeps dropping constantly The lose of internet might be due to modem trying to download and update the firmware. Rebooting the modem each time might be interrupting the update so modem keeps trying to update. If you don’t reboot for at least 30 minutes modem will have time to update.
Why is my Telstra phone signal so bad?
If you’re a Pre-Paid service, check your balance in the My Telstra app or My Account to see if you’re in credit. Check that mobile data is enabled on your device. Try removing and reinserting the SIM, or using it in another mobile device. If this works, the issue is probably with your device.
Why is my mobile not working?
To do this, go to settings and tap on “Wireless Networks” or “Connections.” From there, switch on Airplane mode and turn off your phone. Wait for half a minute and then turn your mobile phone back on. Go to the same settings section and turn off Airplane mode. After that, check if your mobile data is working again.
Why is my mobile data not working?
On most Android devices, you’ll find the Airplane mode toggle in the Quick Settings. Otherwise, you can go to Settings → Network & Internet → Airplane mode to do the trick. Simply turn on the Airplane mode for a minute, then turn it off again. Check if your mobile data is working now or try the next solution.
Why does my Telstra Internet keep cutting out?
Re: Internet constantly dropping out It issue could be anywhere from the splitter, the Cable outlet or the network. You can try swapping the filter out or trying only the modem connected to see if this helps with the drops etc.
Why does my Telstra Box keep disconnecting?
It could be a faulty modem, or it could be interference caused by another device near either unit (or between them – microwave ovens can wreak havoc on wifi for example). Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Is there an ombudsman for Telstra?
If we’re still unable to resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman (TIO). The TIO is an office of last resort for complaints about telecommunications services.
Who is responsible for nbn connection?
Who does what? nbn is responsible for the technology connecting your premises to the nbn™ broadband access network. Your phone and internet service providers are responsible for everything from plans and pricing to the speed and capacity you enjoy when you access an international website.