Users' questions 

What is wrong with the Optus App?

Leia Doyle

What is wrong with the Optus App?

If you’re having issues with the My Optus app, try the following troubleshooting steps: Make sure that the app is updated to the latest version. Switch the phone off and then back on again, and then try the app. Reset the device’s Network Settings, and then try again.

What happens when Optus plan finishes?

Re: What happens after my contract expires? All contracts just roll in to the identical terms on a month to month basis. You’ll notice nothing different. At that stage you’re free to sign up to a new Optus deal, a competitor deal or just sit on the month to month existing deal and wait for a good one to come along.

How do I complain to Optus?

BY ONLINE FORM: Fill out your details on our online complaints form (http://www.optus.com.au/ complaints). Your case will then be assigned to dedicated case manager, who will get in touch with you within 2 working days.

Why is my Optus 4G not working?

Switch your device off (do not select restart), wait 30 seconds and turn it on again. If you’re using an external USB modem / dongle: Close your Optus Mobile Broadband Connection manager application and any other open applications. Eject and remove your USB modem / dongle from your computers USB port.

How can I speed up my Optus internet?

Fortunately, there are a few quick changes you can make that might just improve your connection or speed.

  1. CHOOSE THE RIGHT ROUTER.
  2. POSITION YOUR ROUTER CAREFULLY.
  3. PICK THE RIGHT FREQUENCY.
  4. CHANGE THE WIRELESS CHANNEL.
  5. CHECK YOUR CONNECTED DEVICES.
  6. PASSWORD PROTECT YOUR NETWORK.
  7. GET A RANGE EXTENDER.

What happens when my 24 month contract ends?

You don’t actually have to do anything when your contract ends, but if you don’t then you’ll typically keep paying the same price for the same allowances. So after 24 months (or however long your contract is) you only have to pay the Airtime Plan.

Why is my Optus WIFI modem not working?

Re: Optus modem Wi-Fi light not working Unplug everything exept for the power, Hold down the reset button for about 10 seconds then let go. Do not plug anything back in. Wait until the modem is fully rebooted and see if the WIFI light is turn on. If yes then start connecting other cables.

What should my Optus Internet speed be?

What Optus Internet speeds should you expect

ADSL Cable
Typical Speed Range 5 – 24Mbps 40 – 100Mbps
Maximum Speed 24Mbps 100Mbps
Maximum Upload Speed 2.5Mbps 5Mbps

What happens when your 2 year phone contract ends?

If your contract says once the term is over the phone is yours, well you’ll have to continue paying the agreed upon monthly fees until the contract comes to an end. An alternative would be to pay the Early Termination Fees, which would then end the contract.

What happens to phone after contract expires?

You don’t actually have to do anything when your contract ends, but if you don’t then you’ll typically keep paying the same price for the same allowances. Depending on your network the phone payments may automatically stop, bringing you down to a lower monthly price.