Can anyone use Citizens Advice?

Can anyone use Citizens Advice?

We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem. Our national charity and network of local charities offer confidential advice online, over the phone, and in person, for free.

What do citizen advice do?

We give advice to millions of people People rely on us because we’re independent and totally impartial. We also give advice on consumer rights on our consumer helpline, support witnesses in courts through the Witness Service and give pension guidance to people aged over 50. We help millions of people every year.

How long does it take to get through to citizens advice?

Lines are open Monday to Friday, 9am to 5pm. Lines are closed on bank holidays. An adviser will answer your call as soon as possible, usually within a few minutes. Once you’re speaking to an adviser your call should take an average of 8 to 10 minutes.

How does Citizen Advice support employees?

Citizens Advice service’s work involves providing advice on issues such as debt management and welfare benefits, housing, immigration and asylum, employment, consumer complaints and landlord-tenant disputes. Citizens Advice calculated that in 2016 it helped 2.7 million people with 6.3 million problems.

How much does it cost to call Citizens Advice?

Citizens Advice will not charge you to call our national phone service or consumer helpline, however your service provider might do. Calls to our national phone service and consumer helpline are free from mobiles and landlines. These numbers begin with 0800 or 0808.

How do I get through Citizens Advice?

You can also get information and advice from:

  1. The Citizens Information Phone Service: Call 0761 07 4000, Monday to Friday, 9am-8pm.
  2. Our national call back service: Visit to request a phone call from an information officer.

How is Citizens Advice funded?

Citizens Advice are funded by local authorities, the Legal Services Commission, lottery funding, primary care trusts, charitable trusts, private companies and individuals. They give advice face-to-face, via thousands of centres and outreach locations. They also offer advice over the phone on 0808 223 1133 or by email.

How much does an advice worker get paid?

Starting salaries for trainee advice workers are typically between £16,000 and £19,500. With experience you could earn around £20,000 to £25,000. In a supervisory position, you could earn up to £30,000. At senior level, with some management responsibility, salaries range from £25,000 to £40,000.

Is an 03444 number free?

Unlike traditional landline phone numbers, 0344 numbers are not linked with specific geographic locations. However, the cost to call an 0344 number within the UK is always the same as calling a normal home or business landline. A call to an 0344 number costs the same as a call to a normal home or business landline.

Who runs the Money Advice Service?

MaPS is the largest funder of debt advice in England. The service’s chair is Sir Hector Sants. In January 2020, Caroline Siarkiewicz was appointed as CEO….Money and Pensions Service.

Predecessor Money Advice Service, Pensions Advisory Service, Pension Wise

How do you get advice to work?

You don’t need a degree to work as an advice worker and employers generally look for candidates with relevant skills and experience. However, many people do hold a degree and in some cases a postgraduate or professional qualification as well.

How much money can you earn before benefits are affected?

If your monthly earnings are more than £2,500 over the amount where your payment stopped, this becomes ‘surplus earnings’. Your surplus earnings will be carried forward to the following month, where they count towards your earnings.