Can I give my phone back to Optus?
Can I give my phone back to Optus?
You can return your leased device to any Optus store. Find your nearest Optus store here. The Optus team will package the device and return it to our service centre.
What is the message Centre number for Optus?
+61411990001
Tap Message centre. Key in +61411990001 and tap OK.
How do I report a landline fault Optus?
Call us on 13 13 44 (Open 24/7).
Is there a problem with Optus text messages?
First, double check that Airplane/Flight mode is turned off and 3G/4G reception is switched on. Also ensure that your SMS / MMS settings are correct. Use our device guides, if you need help with these steps. Second, turn your device off, wait 30 seconds and restart.
Is it better to upgrade phone or pay it off?
Just because you’re eligible for a phone upgrade doesn’t mean you actually need to do it. Skipping your phone upgrade can save you serious money, allowing you take advantage of competitive cell phone plan deals once it’s fully paid off.
How do I contact Optus customer service?
If you have a question or need help with your Optus service, you can contact us through one of the options below….What can we help you with?
- 1300 417 220. Mon – Fri: 8am – 9pm.
- 133 937. Mon – Fri: 8am – 8pm.
- 133 937. 8am – 8pm, 7 days a week.
- 1300 555 241. Mon – Fri: 8am – 7pm (AEST)
What is a message center number?
What is a message center number? Put simply, message center number is used for handling SMS operations on your phone. It is stored in your SIM card and depends on your network operator. You can google your provider and confirm the message center number.
How do I report a phone out of order?
Opt to call the customer service line on your phone bill using an online calling service or another person’s phone in order to report directly that your phone line is fault. Request a service order so that they will be sure to respond to your service call promptly.
Why won’t my phone send or receive texts?
If your Android won’t send text messages, the first thing you should do is make sure you have a decent signal — without cell or Wi-Fi connectivity, those texts are going nowhere. A soft reset of an Android can usually fix an issue with outgoing texts, or you can also force a power cycle reset.
Can I receive messages without credit?
Yes you do not need credit to receive calls or texts.
How do you tell if a phone is blacklisted?
To check whether a device is blacklisted, you will need to find the IMEI number to access the database. There are several simple ways to do this: Dial *#06# on your phone and the IMEI number will appear automatically on-screen. If you can, check under your phone’s battery.
What happens if you don’t upgrade your phone?
YOUR PHONE MIGHT GET HACKED If you don’t upgrade, you won’t have the latest version, which means your phone is totally susceptible.
Do you have to turn in your old phone when you upgrade?
Once you’ve completed your Lease term and all of your payments are paid in full, you’re eligible to upgrade to a new device. You will need to turn in your current, good-functioning device as part of your upgrade transaction.
How do I talk to customer service on the phone?
This allows each member to maintain their unique voice without sounding like they’re talking from a script.
- Think of tone on a spectrum.
- Use positive language.
- Be brief but not brusque.
- Reply in a timely manner.
- Always use your customer’s name.
- Talk their talk.
- Be careful with jokes.
- Create a support style guide.
How do I get my message center number?
For Android
- Open up your SMS message app.
- Go to “Menu”
- Select “Settings”
- Select “Advance”
- Click “SMS centre”
- Set SMS centre number as “+6598541110” or “+6596845999”
How do I know my message center number?
On Android go to your texts conversations and on top right select the 3 vertical dots and select settings. From there select more settings then select text messages. After that you’ll see “message center”.