How can I cancel my Belong mobile service?

How can I cancel my Belong mobile service?

Customers who wish to cancel their Belong broadband account can do online through their Belong Account. Customers on a 12-month contract may have an early termination fee that will need to be paid in full prior to cancellation.

How do you talk to Belong customer service?

If you want to make a complaint, or would like to check the progress of a complaint, please contact us by email at [email protected]. To understand what happens when you raise a complaint, read our Complaint Handling Process.

How do you get a hold of Belong?

Simply head to the website’s ‘Contact Us’ section and click ‘Support Request’ for mobile and ‘Help’ for broadband.

  1. Contact Belong NBN Broadband customer service. For complaints to Belong you can email them at [email protected] .
  2. Contact Belong ADSL Broadband customer service.
  3. Contact Belong Mobile customer service.

Is Belong mobile Telstra?

Our mobile network is made possible by Telstra, giving you access to parts of a 3G and 4G network that provides coverage to 98.8% of the population with 3G and 97.9% of the population with 4G. We’re also Australia’s first carbon neutral telco, so you can overindulge in our great coverage, guilt-free.

Do I need to return my Belong modem?

If you cancel your service within 30 days of activation, you’ll receive a refund of the Connection Fee and your monthly fee (if you’ve already paid it). To receive a full refund, including the modem fee, you’ll need to return the modem to us within 2 weeks of receiving the reply paid envelope from Belong.

Why is my Belong Internet not working?

You may need to reset your modem to its factory settings. By using a pen, toothpick or the back of an earring, press the reset pinhole button at the back of the modem which showed RESET and hold until the lights on the modem turn off, then release. Allow for the modem to re-establish a connection with the network.

How do I complain to Belong?

If you’d like to lodge a complaint, you can contact us via email at [email protected]. When you lodge a complaint about Belong Broadband, we will provide you with a case number, which we will use to track the resolution of your complaint.

Why is belong Internet not working?

How do I complain about belong?

Is belong any good?

Our verdict In our Australian mobile provider analysis, Belong Mobile came out as one of the top providers with a 4 out 5-star rating overall. This was thanks mostly to Belong’s 4.5-star score for data per dollar value but being on Telstra’s wholesale network contributed heavily to the provider’s high overall score.

Is belong Australian owned?

Belong. Belong is a broadband and mobile company that’s owned entirely by Telstra and was founded in 2013.

Why is my Belong WIFI not working?

When should I cancel my Internet when moving?

About a month before moving, you should call and notify any relevant services that you need to cancel, transfer or set up new service. By calling in advance, you’re not only helping yourself, but also these companies are more likely to be friendly and give you helpful service.

How do you troubleshoot a belong?

If there’s no outage in your area, move onto the following tips:

  1. Check all your cables and filters/splitters are connected properly.
  2. Ensure that your modem is set-up properly.
  3. Turning your modem off for 15 minutes to allow the modem to reconfigure its network settings before attempting to reconnect to the network.

How do I reset my belong WIFI?

Push the ‘reset’ button with your pen or paperclip until you feel a click, then hold. Hold for approximately 10 seconds (until all the lights on the modem turn off), then release. Wait for the power and Wi-Fi lights to turn back on (this will take approx 90 seconds)

Who owns belong Mobile?

Unlike Boost Mobile, which is a privately owned telco that partnered with Telstra, Belong is owned and operated by Telstra as a subsidiary brand.

Is belong Internet fast?

If you opt for Belong’s Premium plan, you can expect speeds of around 80Mbps during peak hours (between 7pm – 11pm), and potentially higher during the day. Below are the typical evening speeds Belong lists for its NBN speed tiers on fixed line networks (FttP, FttN, FttB, FttC, and HFC).

Does belong still have $10 plans?

Those still on the $10/1GB and $40/40GB Belong plans will be able to remain on those plans if they choose but they won’t be available to new customers. These new plans all include unlimited calls and texts to standard national numbers.

Who is the CEO of belong?

CEO Jana Kotatko
Belong CEO Jana Kotatko has plans to fight rival telcos.

Is TPG owned by China?

China Telecom (Australia) Corporation Limited which is primarily owned and controlled by the Communist Government of China, and the banned Chinese Company Huawei, are doing a roaring business in Australia via carriers such as Optus, AAPT and TPG.

How do I remove a payment method from Belong?

Sign in to your Belong account using your username and password. Select the Payment option at the top of the page. Choose Add/edit payment method. Depending on your method of payment, select either MasterCard/ Visa or PayPal and follow the prompts.

How do I complain to belong?

Does belong still have $10 plan?

“We’ve simplified our plans to ensure that we’re continuing to meet and exceed the needs and expectations of our customers. Existing customers on the Belong $10/1GB and $40/40GB plans will be able to remain on those plans, says Belong however new customers will no longer be able to sign up for those plans.

How can I cancel my belong mobile service?

To cancel your Belong mobile service, please create a Support Request by clicking on the button below and we’ll cancel your service within 24 hours. If you want to cancel your service before your next invoice date you’ll need to let us know at least 1 business day before invoice date to process your request and avoid further charges live chat?

When did belong mobile come out in Australia?

Belong, a subsidiary of Telstra (Telstra’s ‘Budget’ brand), launched its mobile services on 1 October 2017. Belong mobile provides affordable SIM-only, post-paid mobile phone plans with a no lock-in, month-to-month contract giving you the freedom to cancel at any time without having to pay any termination fees.

How long does it take to cancel belong Sim?

Lodge a case via website/app. In my experience they do it within 30 minutes. Yeah me too. Was quick… To cancel your Belong mobile service, please create a Support Request by clicking on the button below and we’ll cancel your service within 24 hours.

How to opt out of belong mobile calls?

You can check out the details of what our mobile plans include here: If you’d prefer to not use the Message2Txt service, you can always opt-out of this and extend your ring time to 30-seconds. By doing this, missed callers won’t have the option to leave a message.