Contributing 

How do I complain about energy companies?

Leia Doyle

How do I complain about energy companies?

Energy Ombudsman complaints form or call 0330 440 1624. Network operator and Ofgem Confidence Code comparison site complaints: Email Ofgem or call 020 7901 7295.

Where can I get energy advice?

Your local authority may have an Energy conservation officer who can advice you about energy efficiency. Advice may also be available from the authority’s customer services department. Use the telephone directory or an internet search engine to find your local authority’s contact details.

How do you fight utility companies?

Try national and federal organizations.

  1. Start with the source. Prepare before you contact the company.
  2. Find an advocate. Recruit support if your calls to the utility company are not sufficient.
  3. Try national and federal organizations.
  4. 6 surprising times you may be forced into arbitration.

Who gives advice on energy saving?

Structure. Energy Saving Trust provides independent, impartial advice and programme management to save energy and reduce carbon emissions.

Can I switch energy companies if I owe money?

If you’ve owed the money to your supplier for more than 28 days, you can’t switch supplier until you’ve paid the money back. You can’t be stopped from switching if it’s your supplier’s fault that you’re in debt – for example because they’ve estimated your bill wrong.

How far back can a utility company charge?

12 months
What are the back-billing rules? You can’t be charged for gas or electricity used more than 12 months ago if you have not been correctly billed for it before. Suppliers must make these terms clear in their contract terms and conditions.

Who are the big 5 energy companies?

Traditionally, they are made up of British Gas, EDF Energy, E. ON UK, npower, ScottishPower and SSE. These companies currently supply seven out of 10 British households with gas and electricity.

What are the five sources of energy?

There are five major renewable energy sources

  • Solar energy from the sun.
  • Geothermal energy from heat inside the earth.
  • Wind energy.
  • Biomass from plants.
  • Hydropower from flowing water.