How do I complain about NSW Health?

How do I complain about NSW Health?

Make a complaint online

  1. Call our Inquiry Line on 1800 043 159 (toll free in NSW) and speak to an Inquiry Officer.
  2. Visit the Do I have a complaint? page on our website to see if we can help with your concerns.

How do I lodge a complaint with the Department of Health?

How do I send a complaint?

  1. SMS the word “Help” – followed by your name, the nature of your complaint, facility and, if applicable, the name of a staff member to 31022.
  2. Call 0860 142 142 and press “1”.
  3. Send an email to [email protected].

Is there a medical ombudsman?

If you have a complaint with your GP or surgery, you can refer your complaint to the Health Service (NHS) Ombudsman. It’s independent of the NHS and free to use.

What do you do if you are not happy in hospital treatment?

If your relative is out of hospital or has been treated at a GP surgery, you should write your letter of complaint to the Head of the relevant NHS Trust or GP practice manager. If you need support to make a complaint, you can speak to an independent advocacy service such as SEAP.

Who do you complain to about a doctor?

4 Complain to the Ombudsman If you’re unhappy with the final response from your GP practice you can take your complaint to the health service ombudsman. The ombudsman is independent of the NHS and free to use. It can help resolve your complaint, and tell the NHS how to put things right if it has got them wrong.

Where do I report the Department of Health?

Provincial complaint lines

Eastern Cape 0800 032 364
Mpumalanga 0800 204 098
Northern Cape 018 387 5778
North West 018 391 4000/1/2
Western Cape 021 483 5624

Is it worth complaining to the NHS?

In fact, patients should be encouraged to report problems. The Health Ombudsman has said that: ‘Complaints are a gift to the NHS’ because complaints show how improvements are achieved. Her fear is that many people, especially older people, are suffering in silence and she says that this is not acceptable.

Do all complaints need to be handwritten?

People must be able to make a complaint to any member of staff, either verbally or in writing. All staff must know how to respond when they receive a complaint. Unless they are anonymous, all complaints should be acknowledged whether they are written or verbal.

What do you do when a doctor won’t help you?

Here are steps you can take if your doctor isn’t listening to you

  1. Be honest about how you are really feeling. When the doctor says “How are you?” how do you respond?
  2. Set clear goals and communicate them. Take some time to consider what you want to get out of this appointment.
  3. Ask the Right Questions.
  4. Find a new doctor.

How much does a NSW MP earn?

Jurisdiction Current basic salary Total salary of premier or chief minister
New South Wales $153,280 From 1 July 2015 $298,896
Northern Territory $153,312 From 1 January 2016 $306,624
Queensland $151,425 From 1 September 2015 $385,721
South Australia $157,040 From 1 January 2016 $314,040

Who is in charge of NSW government?


Minister Office Party
Gladys Berejiklian Premier Liberal
John Barilaro Deputy Premier National
Minister for Regional New South Wales, Industry and Trade
Dominic Perrottet Treasurer Liberal

What is the role of the Department of Health?

Public Health, which covers policy, legislation and administrative action to promote and protect the health and well-being of the population. Public Safety, which covers policy and legislation for fire and rescue services.

Where do I report a bad service clinic?

You can visit our Walk-in Centre at 9 Wale Street, Mondays to Fridays, between 7:30am and 4pm.

  • Call: 0860 142 142.
  • Fax: 021 483 7216.
  • SMS: Help to 31022.
  • Please Call Me: 079 769 1207.
  • Email: [email protected]. Facebook: Tweet us: