How do I contact Telstra for help?
How do I contact Telstra for help?
Contact us
- Sales. Call 13 2000.
- Accounts and billing. Call 13 2000.
- Concierge tech support. Call 13 2999.
- nbn. Call 13 2000.
- Other Options. Multilingual services.
How do I speak to a person at nbn?
If you have any questions or concerns about your privacy or personal information that nbn may hold, you can contact us by calling 1800 687 626 or emailing [email protected].
Who do you complain to about nbn?
Telecommunications Industry Ombudsman
You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco.
How do I check my Telstra balance?
You can check your balance via:
- My Telstra app.
- My Telstra.
- Dial #100# from your Pre-Paid mobile and follow the prompts.
Why is Telstra reception not working?
If you’re a Pre-Paid service, check your balance in the My Telstra app or My Account to see if you’re in credit. Check that mobile data is enabled on your device. Try removing and reinserting the SIM, or using it in another mobile device. If this works, the issue is probably with your device.
What should my Telstra APN be?
What is the Telstra APN (WAP) setting for my mobile phone?
| Internet Data | MMS | |
|---|---|---|
| APN | telstra.wap | telstra.mms |
| Proxy | ||
| Port | ||
| Username |
Does the government own Telstra?
In 1998, a further 16% of Telstra shares were sold to the public, leaving the Australian government with 51% ownership. With more than one million shareholders, Telstra is currently the most widely held ASX-listed company.
What to do if your Telstra phone isn’t working?
@PeterWMurphy1 Imagine going to the Telstra shop to explain your mobile has no connection and your landline isn’t working. And the store person says you can wait 45min or you can phone them to sort out the problem. My mobile AND my landline aren’t working! So you wait 1hr5min to see someone.?
What happens if you report a fault to Telstra?
If a customer is experiencing a fault with their service, then reporting a fault means a tech support agent would be made available to resolve the issue,” Mr Carey said. “It’s possible that this issue may have been directed to the Platinum team incorrectly and we’d be happy to look into this further with the customer.”
What kind of services does Telstra offer to the public?
Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet. Thanks for submitting a report! Your report was successfully submitted.
Is it okay to charge for Telstra help?
It promises to fix your tech problems, whether or not they are Telstra products. But leading business adviser Rowdy McLean told news.com.au he’s amazed that Telstra thinks it’s okay to charge people a premium for fixing any problems that are actually Telstra problems.