How do I get a refund from Telstra?
How do I get a refund from Telstra?
If you have overpaid your account you can request a refund by calling Telstra on 132200 (8am-5pm). There is a specialist team who can organise this for you. You can also leave any overpaid amount as a credit to offset the next bill. Unfortunately there is no online/self service way to request the refund.
How long does Telstra take to refund?
Refunds to your bank or credit card account can take up to five business days.
What is Telstra refund policy?
We’ll refund you the amount you’ve paid for the device within 5 business days by cheque, electronic funds transfer to your nominated bank account or deposit onto your Telstra billing account, depending on what you’d prefer. When a product is faulty, how do my legal rights compare to other policies and processes?
How do I talk to Telstra?
Simply go to Get help in My Telstra to start a conversation.
Can you get a refund on phone credit?
Pay as you go mobiles Note that mobile networks will almost always refuse to refund leftover or unused pay as you go (PAYG) credit. It is occasionally possible to get a refund, but the cut-off for being able to claim is around six months.
Can Telstra increase my plan without my consent?
Re: Mobile plan changed without my permission You can discuss your options by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type “Speak to a consultant” and you should be transferred to the queue to chat to a human.
Is it possible to cancel a recharge?
You can cancel or delete a customer’s subscription from your Recharge Dashboard. Though customers can cancel their subscriptions from the Customer Portal, you as a store admin can also cancel or delete the subscription entirely from the customer account.
Can Recharge be Cancelled?
Recharge can’t be cancelled.
Why have I had a refund from Telefonica?
A number of people took to Twitter to say they have got a letter in the post from O2’s parent company Telefonica that says: “You’ve got a refund.” Understandably some people were concerned that these unexpected letters offering cash refunds may be the work of fraudsters, but O2 has confirmed that the letters are …
How do I know if my phone contract has been Cancelled?
You can check your contract status by asking your provider – over the phone or livechat – or by logging into your account online. You may also be able to find your contract end date via your provider’s app (if you have downloaded it), by checking a bill, or looking through correspondence with your provider.
Can Telstra change your plan?
This means you’ll have the flexibility to change your plan as your needs change. Find out more about our new plans or check out the latest mobile phones. You can change your plan in the My Telstra app or My Account.
What number do I ring for Telstra faults?
13 22 03
Call 13 22 03 to report the fault and set up call forwarding.
Are 1300 numbers free with Telstra?
13 and 1300 numbers are advertised as “the cost of a local call”. Calls to Telstra customer service and complaint lines are free of charges, when callers use Telstra phone services to make the calls.
How can I refund my recharge?
Issue a full or partial refund in Recharge Select See Details to view a list of the customer’s charges. Locate the charge that needs to be refunded and select the drop-down arrow to expand the Charge details. Enter the amount to be refunded in the Refund by amount field. Select Refund.
How can I get my money back from wrong mobile recharge?
Reverse wrong mobile recharge for Airtel: For Airtel prepaid numbers if you want to reverse your wrong recharge just send sms or contact Airtel customer service at [email protected] or airtel nodal office nearby you.