Lifehacks 

What can the ACCC do for consumers?

Leia Doyle

What can the ACCC do for consumers?

What we can do for consumers. We can: accept and record your reports of information about business practices and behaviours that are of concern to you. provide you with information about your rights under the law via the ACCC website, ACCC publications or when you contact our Infocentre.

Who is responsible for the ACCC?

The Treasury
The ACCC currently comes under the portfolio responsibilities of The Treasury.

What powers does the ACCC have to enforce against a business for misleading customers?

making declarations that a company or individual has contravened the Act and injunctions restraining current or future conduct. imposing pecuniary penalties. requiring respondents to publish corrective advertising or notices. making orders to achieve financial redress for consumers or businesses harmed by the conduct.

Does the ACCC prosecute?

Media code of conduct This code of conduct relates to the ACCC’s enforcement activities (excluding mergers) which include actions the ACCC takes to identify, investigate, prosecute and resolve potential breaches of Part IV of the Competition and Consumer Act 2010 and the Australian Consumer Law (Schedule 2 to the Act).

What penalties can the ACCC impose?

Individuals found guilty of cartel conduct could face criminal or civil penalties, including:

  • up to 10 years in jail and/or fines of up to $420 000 per criminal cartel offence.
  • a pecuniary penalty of up to $500 000 per civil contravention.

    Who can complaint under Consumer Protection Act?

    One such special act to safeguard the interest of innocent consumers is the “Consumer Protection Act, 1986”. Any consumer who is betrayed by the trader and denied his/her rights can lodge a complaint against the trader under this Act.

    How can I complain to district collector?

    Complaints to be considered by the District Collector may be submitted through the portal, eoffice.kerala.gov.in, without people having to visit the Collectorate for the purpose. Transport Minister A.K. Saseendran launched the service at the Collectorate on Saturday.

    What we can do for consumers. We can: accept and record your reports of information about business practices and behaviours that are of concern to you. We will respond to your report where we have information that may help you, or you have asked a question about your rights or obligations under the law.

    What power does the ACCC have?

    The Australian Competition and Consumer Commission (ACCC) is an independent Commonwealth statutory authority whose role is to enforce the Competition and Consumer Act 2010 and a range of additional legislation, promoting competition, fair trading and regulating national infrastructure for the benefit of all Australians …

    Why is consumer law important?

    Consumer law helps to make sure that customers are aware of what they are buying, such as the ingredients in food; that advertising is fair and does not mislead; that debt collection is fair, and nearly every step in the buying and selling of goods is ordered towards creating a level playing field.

    How do I report poor customer service?

    File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.

    What is the phone number for the ACCC?

    If you are calling from overseas, please use: +61 2 6243 1305. Give them the ACCC’s number: 1300 302 502. If you speak a language other than English: Give them the ACCC’s number: 1300 302 502. For most matters, please use our online forms (above) or follow the specific contact instructions provided.

    How to contact the ACCC if you speak another language?

    If you speak a language other than English: Give them the ACCC’s number: 1300 302 502. For most matters, please use our online forms (above) or follow the specific contact instructions provided. If your query is not covered by one of those options, you can write to us at:

    How to contact the Association of Corporate Counsel ( ACC )?

    ACC Offices ACC Washington DC Office 1001 G Street NW Suite 300W. Washington, DC 20001. USA +1

    How to contact the ACCC about covid-19?

    Try checking our Consumers section. If you have a question or concern you can: Call our Infocentre on 1300 302 502, Monday to Friday from 8.30am to 5.30pm AEST/AEDT. We are currently experiencing high volumes of calls with expected wait time of up to 30 minutes. Please use the online forms above for any COVID-19 related enquiries.