What do I do if my package says delivered but no package?

What do I do if my package says delivered but no package?


  1. USPS delivery vehicles use GPS that can automatically update a package as “delivered” prematurely.
  2. Contact your local USPS post office.
  3. If the package still does not show up, please call USPS to file a claim.

Is seller responsible for stolen package?

Liability of Lost Packages On most marketplaces, the seller is responsible for the package until it reaches the buyer. This means that as a seller, even though the package is out of your hands – you are responsible for it until the tracking states “Delivered” or “Notice Left”.

Is seller responsible for lost mail?

Buyers are responsible for providing the correct delivery address and having a secure place for orders to be delivered – they are responsible for ‘lost’ packaged after delivery. Sellers are responsible for lost packages in transit, regardless of what their shop policies say.

How can I prove I didn’t receive a package?

Explain that you did not receive your package. Ask them to respond via email to your complaint and you will have something to use as verification of your loss claim. Send a copy ( or fax or scan and attach) to your originating merchant. That should satisfy them and you may get your refund or replacement goods.

Does UPS really deliver until 9pm?

How late does UPS deliver? Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. Up to three delivery attempts will be made, excluding weekends and holidays.

Will Amazon refund missing package?

Amazon Prime members receive very fast shipping, and if the package does not arrive, the company has a no-questions-asked policy and will provide a refund after 36 hours. If packages are late, Amazon will credit your account for the inconvenience.

Will Amazon refund a stolen package?

Amazon covers most stolen packages through its “A-to-Z” Guarantee Protection. But if you’ve waited two or more business days for a response or the seller is uncooperative, you can file a claim with Amazon and they’ll likely issue a refund.

What does delivery by 9pm mean?

It’s usually by 8pm or by 9pm. This means your order will be delivered on that day before the time given. So if it says by 8pm, it will will be there at the latest by 8pm. The actual time depends on the route the driver is taking to deliver the parcels in his van and how the traffic is.