What does NSW Fair Trading do to protect consumers?

What does NSW Fair Trading do to protect consumers?

NSW Fair Trading promotes a fair marketplace for consumers and traders by maximising traders’ compliance with regulatory requirements. We safeguard consumer rights and investigate alleged breaches of the legislation we administer.

Is it illegal to refuse a refund in Australia?

Generally, a store does not have to give a refund or replacement if a customer simply changes their mind about a product. Under the Australian Consumer Law, the customer is only entitled to a refund or replacement for a major problem with a product covered by consumer guarantees.

Can retailers refuse to give a refund?

Retailers don’t have to give you a refund or exchange if you simply change your mind. Always check the store’s returns policy. Your rights under the consumer guarantees do not have a specific expiry date and can apply even after any warranties you’ve got from a business have expired.

What is the Fair Trading Act NSW?

An Act to regulate the supply, advertising and description of goods and services and, in certain respects, the disposal of interests in land; to repeal the Consumer Protection Act 1969 and certain other Acts; and for other purposes. This Act may be cited as the Fair Trading Act 1987.

What does the Fair Trading Act cover?

The Fair Trading Act protects consumers from misleading and deceptive trader behaviour, and unfair trading practices. These behaviours can include anything from false claims about what a product is made from or where it comes from, unfair sales practices, and key details being hidden in fine print.

What is the role of Fair Trading NSW?

The laws NSW Fair Trading administers set the rules for fairness in the countless daily transactions between consumers and traders. NSW Fair Trading investigate unfair practices and ensures that the products sold in NSW are safe and meet their regulations and safety standards.

Are you always entitled to a refund?

There’s no automatic right to a full refund within 30 days The law says that a full refund may be given “where appropriate”, so act quickly and you may actually get all of your money back – but in general this is likely to be a partial refund.

What are the 8 basic right of a consumer?

These rights are: the right to equality in the consumer market; privacy; choice; disclosure and information; fair and responsible marketing; fair and honest dealing; fair, just and reasonable terms and conditions; and fair value, good quality and safety.