What happens if a buyer returned a damaged item?
What happens if a buyer returned a damaged item?
In most cases, you’ll issue a full refund to the buyer, but if an item is returned used or damaged it may be appropriate to issue a partial refund to the buyer. Read the Seller protections policy to find out how to qualify to issue partial refunds.
What happens if seller does not respond to return request?
If the seller does not provide return shipping, the seller loses the Dispute and you will be refunded. This is an automated service and does not require the frustration of calling Customer Service, which cannot do anything but tell you to open a Dispute.
How long does a seller have to respond to a return request?
However, most sellers will extend the common courtesy to a buyer and respond in writing within 24 to 72 hours (or three business days) from the receipt of the offer.
Can Shopee seller refuse to refund?
The seller can reject the return/refund request with non-receipt as the reason code if he/she has shipped the order on time. You will also receive a Push Notification regarding the progress of the case.
Who pays postage on faulty?
Who pays postage for returns? The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However, you are not expected to pay for postage when returning faulty products (as explained above).
What happens if you dont refund a buyer on Paypal?
You will ultimately be given two choices. Fund the refund or be unable to use paypal again. If the buyer paid with a credit card “they” might take the money from paypal, but if it was from a bank account or balance then paypal will try to find a way to either get you to pay up or they will attempt to screw the buyer.
Can eBay force a seller to refund?
If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item….Return shipping.
| Reason for return | Who is responsible for return shipping |
|---|---|
| Items that don’t match the listing | Seller |
How do I cancel a return request on eBay as a seller?
Cancel a return request
- Go to your Purchase history – opens in new window or tab and find the item.
- Select See request details in the More actions dropdown menu.
- Select Close your request and choose your reason from the dropdown menu.
What happens if seller doesn’t respond to return request lazada?
If there is still no response after 3 working days, your Return Request will be auto approved, and you are required to drop off the item to be delivered to seller.
What are the acceptable reasons for a return refund request Shopee?
Information
| Return/Refund | |
|---|---|
| Reasons | Received a product with physical damage (e.g. dented, scratched, shattered) |
| Received a faulty product (e.g. malfunction, does not work as intended) | |
| Solution | Return/Refund – You’ll need to return the item back to the Seller/Shopee Warehouse with the original packaging |
If the seller does not provide return shipping, the seller loses the Dispute and you will be refunded. This is an automated service and does not require the frustration of calling Customer Service, which cannot do anything but tell you to open a Dispute. You have 30 days from delivery to do this.
What happens if seller doesn’t respond to return request Amazon?
If the seller does not respond even after 3 business days, or if your issue is not addressed to your satisfaction, you can submit an A-to-z Guarantee claim to Amazon. Amazon will stand by your claim and help you recover the payments made to the seller if the claim is valid.
What happens if return gets lost in mail?
The seller will be responsible for filing a claim directly with the carrier if a return is lost or damaged in transit. If this happens, please process a full refund to the customer, and file a claim directly with the carrier to receive a reimbursement.
Can you return a faulty item on eBay?
If the item arrives faulty or damaged, or doesn’t match the listing description, you can return it – regardless of the seller’s return policy. Most purchases on eBay are covered by eBay Money Back Guarantee.
Can you return something if it is faulty in a store?
Balderdash. If they’re faulty, you can return them, simple as that. What the store actually means is it suspends its normal returns policy, where it generously allows you to change your mind and swap or get goods refunded. (I’m not being sarcastic when I say generous – it is generous, as stores don’t have to do it).
How can I return a small item purchased online?
You can request to return a small item purchased online using the small items returns request form. If we accept the return, you’ll get an SMS from our delivery partner, DPD, with a collection date.
Can a product be returned due to buyer’s remorse?
Products may not be eligible for return in some cases, including cases of buyer’s remorse such as incorrect model or color of product ordered or incorrect product ordered. Products marked as “non-returnable” on the product detail page cannot be returned.