What is the role of a Citizens Advice Bureau?

What is the role of a Citizens Advice Bureau?

Each year, Citizens Advice helps millions of people find a way forward. We do this by providing advice, education and support, and influencing policies and support that affect our clients. Everything we do – and the way we work – benefits individuals and society.

Is Citizens Advice Bureau anonymous?

We only ask for the information we need. We always let you decide what you’re comfortable telling us, explain why we need it and treat it as confidential. When we record and use your personal information we: only access it when we have a good reason.

What powers do Citizens Advice have?

Citizens Advice (previously Citizens Advice Bureau and also known as Cyngor ar Bopeth in Welsh) is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom.

What qualifications do I need to work for Citizens Advice?

As a volunteer at Citizens Advice you don’t need any specific qualifications or experience. You’ll need to be friendly and approachable and have a respect for views, values and cultures that are different to your own. Some roles may require you to have a basic IT skills, be a good listener, or have good written skills.

What are the advantages of Citizens Advice?

And our 2017 outcomes and impact research showed that advice does more than solve the immediate problem: it can reduce stress, improve finances and stabilise housing or employment. Our clients say that advice improved their lives even when their problems are not resolved.

How long is Citizens Advice training?

You’ll receive support throughout your training and when you undertake your volunteer role. We find that most people complete the full adviser training in 6-12 months, although this will, of course, depend on how much time you are able to commit to it.

How is the Citizens Advice Bureau funded?

Citizens Advice are funded by local authorities, the Legal Services Commission, lottery funding, primary care trusts, charitable trusts, private companies and individuals. They give advice face-to-face, via thousands of centres and outreach locations. They also offer advice over the phone on 0808 223 1133 or by email.

How many people have Citizens Advice helped?

We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends. Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.

Is working for Citizens Advice a good job?

The work, although tiring, is often rewarding. If you like helping people find solutions to their problems, this job is for you. The team is extremely welcoming and laid back, and I felt very comfortable here. The training and support is excellent , and the pay isn’t horrendous compared to other contact centre roles.

Who can help me with benefit claims?

There are some agencies who will assist people in filling up claim forms, especially those who are disabled, mentally ill or elderly. Some of those agencies include Age UK, MIND, Citizen Advice Bureau, Rethink and Disability Centres. For those who have Support Workers they may also be able to assist.

What qualifications do you need to work at the Citizens Advice Bureau?

You don’t need previous qualifications or specific experience and will receive training and support to help you be able to carry out the role. Remember that the application and interview is is a two-way process.

What does Citizens Advice help you with?

We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem. Our national charity and network of local charities offer confidential advice online, over the phone, and in person, for free.

How much do Citizens Advice get paid?

How much does Citizens Advice pay per year? The average Citizens Advice salary ranges from approximately £27,046 per year for an Advisor to £55,959 per year for a Manager. Citizens Advice employees rate the overall compensation and benefits package 3.1/5 stars.