Who do I call about consumer rights?
then you can contact your state or territory’s consumer protection agency: ACT. Victoria. New South Wales.
Is no refund policy legal in Australia?
‘No refund’ signs and expired warranties Signs stating ‘No refunds’ or ‘No refunds or exchanges on sale items’ are unlawful, as they imply that it’s not possible to get a refund under any circumstances, including for faulty items. Retailers don’t have to give you a refund or exchange if you simply change your mind.
How does Australian Consumer Law relate to customer service?
If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law.
Why are no refund signs illegal?
Under the ACL, customers are entitled to a refund, repair or exchange if an item is damaged or not fit for purpose. It is unacceptable for a business to set their own policies that restrict and exclude these rights, which is why ‘No refund’ signs are illegal.
Why is consumer law important?
Consumer law helps to make sure that customers are aware of what they are buying, such as the ingredients in food; that advertising is fair and does not mislead; that debt collection is fair, and nearly every step in the buying and selling of goods is ordered towards creating a level playing field.
Where do I complain about a company?
10 Effective Ways to Complain About a Company Online
- Go to the company website.
- Contact the Better Business Bureau.
- Contact the Federal Trade Commission (FTC).
- Check out the Ripoff Report.
- Email [email protected]
- Try Yelp.
- Post on Planet Feedback.
- Google your attorney general.
Your local state & territory consumer protection agency (sometimes called ‘consumer affairs’ or ‘fair trading’) can provide you with information about your rights and options. They may also be able to help negotiate a resolution between you and the seller.
How do I contact the Australian consumer Law?
Call 131 450. Give them the ACCC’s number: 1300 302 502.
How do I contact the Consumer Protection Act?
- the dti Customer Contact Centre: 0861 843 384.
- the dti Office of Consumer Protection (OCP) : (012) 394 1436 / 1558 /1076.
- E-mail: [email protected] This e-mail address is being protected from spambots.
- the dti Website: www.thedti.gov.za.
- National Consumer Tribunal (NCT): (012) 663 5615.
How do you resolve consumer disputes?
Consider Dispute Resolution Alternatives Many consumers and businesses use dispute resolution programs — mediation and arbitration — as alternatives to going to court. Mediation involves a neutral third party who helps you and the other party try to resolve the problem.
Who do I contact to complain about a company?
An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.
How can I file a consumer complaint?
A dissatisfied consumer can file a complaint directly with the national commission or appeal against decisions of the state commission within a month from the date of the order. The court fee is Rs 5,000 and the demand draft should be in the name of The Registrar, National Consumer Disputes Redressal Commission.
How to contact the NSW speech and hearing service?
Call us on 13 77 88 from Monday to Friday between 7:00am and 7:00pm (Sydney time). For translation and interpreter services, please call 13 14 50 and ask the interpreter to phone 13 77 88. For Speak and Listen (Speech to Speech Relay), please call 1300 555 727. If you can’t call 1300 numbers, please call + 61 2 8894 1555.
How to make a complaint to Service NSW?
If you can’t call 1300 numbers, please call +61 2 8894 1555. In person. To visit us in person use our service centre locator. Mail. Write to us at: Service NSW GPO Box 7057 Sydney NSW 2001. Complaints. You can make a complaint using the online form above. For more information about our complaints handling process, see our Customer Complaints page.
How to contact Service NSW for covid-19?
Including all the information requested will allow Service NSW to respond to your query more quickly and accurately. Answer all questions unless they are marked as (optional). For COVID-19 and floods assistance you can call us 24/7 on 13 77 88.
When to contact Consumer Action Law Centre Victoria?
Consumer Action is on hand to assist residents of Victoria with their consumer, credit and debt issues. SPEAK TO A LAWYER: Mon – Fri: 10am-1pm ph: 1800 466 477