Miscellaneous 

Who do you complain to about the ombudsman?

Leia Doyle

Who do you complain to about the ombudsman?

If you want to complain about the service we’ve given you, first tell the person who has been dealing with your case. Most of the time, they’ll be able to sort things out for you straight away. If you aren’t sure who to contact, call our consumer helpline on 0800 0234 567.

How do I get in touch with an ombudsman?

Complaints about communications

  1. Website: Find your provider and make a complaint.
  2. Post: Ombudsman Services: Communications, P.O. Box 730, Warrington, WA4 6WU.
  3. Phone: 0330 440 1614.
  4. Email: [email protected].

How do I contact the Ombudsman of Australia?

[email protected]. GPO Box 442 Canberra ACT 2601. calling us on 1300 362 072.

Can an Ombudsman really help?

You can turn to a California ombudsman if you feel your rights or dignity are being violated. The ombudsman helps combat Medicare issues, rehabilitation problems, therapy difficulties, and problems with medical care. They can also help in cases of mental, physical, financial, and verbal abuse.

What happens after ombudsman decision?

After the ombudsman’s decision, there is no further appeal process. After that, while the finance company must accept the ombudsman’s decision, you still have the right to take the company to court. If that doesn’t resolve it, you’ve a right to go to the independent assessor.

How does the ombudsman deal with customer complaints?

The ombudsman will look at all the information and individual circumstances of the complaint, taking into account things like relevant law, regulations and good practice. They’ll decide what’s fair and reasonable in their opinion, and give the consumer a certain amount of time to accept or reject their decision.

How long does the Ombudsman decision take?

We’re able to give some people an answer within 3 months, but for most, it’s still likely to take us longer than 90 days to give an answer about a PPI complaint. Other types of cases will take longer than 90 days, we’ll write to the customer and business to let them know how long it will take.