Who pays for returning faulty goods on eBay?

Who pays for returning faulty goods on eBay?

The seller pays for return postage if the item was damaged, faulty, or doesn’t match the listing description, or if they offer a free returns policy.

Can you sell faulty items on eBay?

There’s no doubt about it, eBay prefers sellers to make returns easy for buyers. With broken or defective items, however, it often is simpler to sell ‘as is’ with no returns. Of course, sellers need to keep in mind that most items sold are still covered by eBay’s Money Back Guarantee.

How do I contact eBay about a faulty item?

Here’s how to open a request:

  1. Go to the Resolution Centre – opens in new window or tab.
  2. Select the issue you need to report under Resolve a problem, or select My problem is not listed here.
  3. Select Continue.
  4. Select the order you’re having a problem with.

Who is responsible for the cost of returning faulty goods?

The retailer is normally responsible for the cost of any returns (as specified in the Consumer Contracts Regulations), but this depends on the terms and conditions of the retailer. However, you are not expected to pay for postage when returning faulty products (as explained above).

What happens if you sell a broken product on eBay?

If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. If you’ve changed your mind and want to return it, you can ask the seller if they’ll accept a return. You can return it even if the seller’s returns policy says they don’t accept returns.

How do I report an eBay scammer?

Concerned about a fraudulent listing? At the bottom of every listing you will find a link saying “Report this item”. That takes you to a form you need to fill in to tell us why you are reporting. This includes counterfeit or stolen items, or other suspected fraud.

Do sellers ever win eBay disputes?

Sellers very, very rarely will win cases, even if they are entirely correct in their stance. , Selling on eBay since 1998. Selling mail order since 1979. Since you used tracking, you are covered in case one of your impatient buyers actually opens a Dispute.

How do I contact ebay if the seller won’t refund?

What if the seller does not give me a refund? If you haven’t received a refund six business days after the item tracking shows the item delivered back to the seller, contact the seller directly or use the “Ask the seller a question” feature next to the item in your purchase history.