Users' questions 

Why is my nbn connected but no internet?

Leia Doyle

Why is my nbn connected but no internet?

New connections that aren’t working are usually either due to a cable configuration issue or a router configuration issue. Your router connects to an nbn™ device that’s connected to your primary phone point with no filter. Hybrid-Fibre Coaxial (HFC) Fibre runs to a node, then coaxial runs to the premises.

How long does it take for nbn to reconnect?

If your premises already has fibre-optic cable connected to a nbn™ Network Termination Device (NTD), standard installations normally take between approximately 2 and 4 hours. If your premises do not have the fibre optic cable connected then a standard installation could take between 4 and 8 hours.

Can nbn work without a phone line?

No, you do not need an active phone line to get an internet service on the nbn™. Unlike ADSL, the nbn™ does not require you to have an active landline. Most ADSL customers only have a phone line so they can have an internet connection.

How do I fix my internet connection but no internet?

How to Fix “No Internet Access” Errors

  1. Confirm other devices can’t connect.
  2. Reboot your PC.
  3. Reboot your modem and router.
  4. Run the Windows network troubleshooter.
  5. Check your IP address settings.
  6. Check your ISP’s status.
  7. Try a few Command Prompt commands.
  8. Disable security software.

How do you check if my nbn is activated?

If you’re unsure whether your area is ready for the NBN, go to www.nbnco.com.au and enter your address in the check your address tool. The tool will tell you if you can connect to the NBN and will also tell you which technology will be used at your address.

How do I know if my nbn box is working?

You’ll know the nbn™ connection box and your Wi-Fi gateway are connected correctly when the LAN Light on the device turns blue or amber. The four lights on the top of the nbn™ connection box can tell you a lot about your connection.

Why is my phone saying connected but no internet?

Reset Android Network Settings. Open the Settings app and go to “Reset options”. Click on the “Reset Wi-Fi, mobile & Bluetooth” option. Next tap on the “Reset Settings” button at the bottom. After resetting, try to connect to the WiFi network and see if it fixes the issues.

Why is my Telstra home internet not working?

Restart your modem: Remove the power cable from your modem for 10 seconds, then plug it back in. Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems.

How do I fix nbn connection?

Power off your modem for 15 minutes to allow connection to re-establish with the network. Turn off the computer/device that you are connecting with then turn it back on again and reboot the modem. You may need to reset your modem to its factory settings.

What do you do if your nbn isn’t working?

Here’s what to do if there’s no dial tone on your home phone that’s connected to the nbn network.

  1. Check for outages. Make sure there are no phone outages in your area.
  2. Try these troubleshooting steps. Make sure all your phone handsets are properly hung up.
  3. Restart your modem.
  4. Restart your nbn Connection Box.

Why is my Telstra NBN internet so slow?

Re: Telstra NBN Speeds Inconsistant & Slow The low speed could be due to network congestion or pc downloading updates.

Why is nbn so bad?

Reason your NBN is slow #1: Network congestion Much in the same way that traffic on the road can slow down during peak hours, the NBN can too. And for pretty much the same reason. The wider a road the providers buy, the more cars can travel, but at a higher price to that provider.

Why do I have cable but no Internet?

The problem could be as simple as a faulty Ethernet cable. To figure out the issue, try rebooting your device and your modem and router, and then call your ISP to see if it’s experiencing problems on its end.

What kind of modem does Telstra NBN use?

If you have a Fixed Wireless NBN internet service with Telstra, NBN will have installed a Connection Box in your home, which acts as a modem. It has different lights to the Telstra Smart Modem.

What happens if I cancel my Telstra NBN plan?

Yes, the Telstra nbn satisfaction guarantee is our promise to you that if you’re not happy within 30 days of connection and if we can’t fix it for you, you can cancel with no further charges. Just return your modem if you leave before 24 months.

What do you need to know about Telstra unlimited internet?

Plan Plan Essential (available for new connections Entertainment Telstra Wi-Fi Modem Telstra Wi-Fi Modem Included for new Telstra customers who s Telstra Business Smart Modem 24 month te What’s Included What’s Included A Home Phone service A Home Broadband se

What to do if your Telstra modem is not working?

One of the best ways to determine the cause of your Telstra internet issues is to take a closer look at the Telstra Smart Modem lights. While there’s no official online Telstra Smart Modem manual, there are lights to help troubleshoot. The front LED on your Telstra Smart Modem communicates basic network activity with different coloured lights.

Miscellaneous 

Why is my nbn connected but no Internet?

Leia Doyle

Why is my nbn connected but no Internet?

New connections that aren’t working are usually either due to a cable configuration issue or a router configuration issue. Your router connects to an nbn™ device that’s connected to your primary phone point with no filter. Hybrid-Fibre Coaxial (HFC) Fibre runs to a node, then coaxial runs to the premises.

Why is my nbn not working Telstra?

Restart your modem: Remove the power cable from your modem for 10 seconds, then plug it back in. Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems.

How do I fix nbn connection?

Power off your modem for 15 minutes to allow connection to re-establish with the network. Turn off the computer/device that you are connecting with then turn it back on again and reboot the modem. You may need to reset your modem to its factory settings.

What do you do if your nbn isn’t working?

Contact us

  1. Check for outages. Make sure there are no phone outages in your area. If there are no outages…
  2. Try these troubleshooting steps. Make sure all your phone handsets are properly hung up.
  3. Restart your modem. Turn off your modem using the ‘Power’ button.
  4. Restart your nbn Connection Box. For FTTP connections.

Why is nbn so bad?

Reason your NBN is slow #1: Network congestion Much in the same way that traffic on the road can slow down during peak hours, the NBN can too. And for pretty much the same reason. The wider a road the providers buy, the more cars can travel, but at a higher price to that provider.

Why do I have cable but no Internet?

The problem could be as simple as a faulty Ethernet cable. To figure out the issue, try rebooting your device and your modem and router, and then call your ISP to see if it’s experiencing problems on its end.

Why Internet is not working even though connected?

There are a lot of possible reasons for why your internet isn’t working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.

How do I reset my NBN internet?

Reset your nbn™ Connection Box

  1. First, turn off the power to your connection box by unplugging it from the wall power outlet.
  2. Next, remove the power cable from your connection box and wait 2 minutes.
  3. Reconnect the cable and turn the power back on.
  4. After about 1-2 minutes, you should see some lights:

How can I speed up my NBN Internet?

If internet speed is a concern for you, below are a few actions you can take that might improve your current speed.

  1. Before you start.
  2. Turn it off, then on again.
  3. Ensure you have the right speed pack.
  4. Optimise your WiFi connection.
  5. Upgrade your hardware.
  6. Check for viruses and malware.
  7. Want to talk nbn?

What do I do when my WiFi says no internet?

Fix Wi-Fi Connected But No Internet Access Error

  1. Restart Device.
  2. Check Modem Lights.
  3. ISP Is Down.
  4. Antivirus or Other Security App.
  5. Use Built-in Troubleshooter.
  6. Flush DNS.
  7. Change Wireless Mode on Router.
  8. Obtain IP and DNS Automatically.

Why is my WiFi connected but internet not working?

If the Internet works fine on other devices, the problem lies with your device and its WiFi adapter. On the other hand, if the Internet doesn’t work on other devices too, then the problem is most likely with the router or the Internet connection itself. If your router and modem are separate, restart both.

How do I fix my nbn connection?

Why do I have cable but no internet?

Why is my nbn not working properly?

Nothing – this is normal. Solid red (or blinking) There may be a line fault or problem affecting the nbn™ connection box. Turn off power to the nbn™ connection box and contact your phone and internet provider. If that doesn’t work, contact your phone and internet provider.

How do I know if my nbn is active?

To check the status of the NBN in your area, enter your address in the check your address tool on the nbn website. If you’re in a fixed wireless or satellite area, you’re not required to connect to the NBN as Telstra will continue to maintain its network in these areas.

How can I troubleshoot my NBN no connection?

If your device is connected via WiFi, stand next to your modem to rule out any WiFi signal issues. If you can view websites on devices connected via Ethernet cable but not on WiFi, switch to troubleshooting your WiFi No Connection.

How is the NBN connected to the street?

An nbn ™ Fibre to the Curb (FTTC) connection is used in circumstances where fibre is extended close to your premises, connecting to a small Distribution Point Unit (DPU), generally located inside a pit on the street. From here, the existing copper network is connected to the fibre to form the final nbn ™ connection.

What kind of connection is NBN Fibre to the premises?

All types of nbn ™ broadband access network connections that utilise a physical line running to the premises are considered Fixed Line connections. An nbn ™ Fibre to the Premises (FTTP) connection is used when fibre optic cabling connects the nbn ™ access network directly to your premises.

What are the status lights on the NBN?

This article will explain the meaning of the status lights found on the NBN™ Connection Device (NCD) which is an indoor unit used for Fibre to the Premise (FTTP) services. These lights may help you quickly check on the status of your NBN™ connection which may be useful when troubleshooting NBN™ FTTP issues.