Why is my nbn connected but no internet?
New connections that aren’t working are usually either due to a cable configuration issue or a router configuration issue. Your router connects to an nbn™ device that’s connected to your primary phone point with no filter. Hybrid-Fibre Coaxial (HFC) Fibre runs to a node, then coaxial runs to the premises.
How long does it take for nbn to reconnect?
If your premises already has fibre-optic cable connected to a nbn™ Network Termination Device (NTD), standard installations normally take between approximately 2 and 4 hours. If your premises do not have the fibre optic cable connected then a standard installation could take between 4 and 8 hours.
Can nbn work without a phone line?
No, you do not need an active phone line to get an internet service on the nbn™. Unlike ADSL, the nbn™ does not require you to have an active landline. Most ADSL customers only have a phone line so they can have an internet connection.
How do I fix my internet connection but no internet?
How to Fix “No Internet Access” Errors
- Confirm other devices can’t connect.
- Reboot your PC.
- Reboot your modem and router.
- Run the Windows network troubleshooter.
- Check your IP address settings.
- Check your ISP’s status.
- Try a few Command Prompt commands.
- Disable security software.
How do you check if my nbn is activated?
If you’re unsure whether your area is ready for the NBN, go to www.nbnco.com.au and enter your address in the check your address tool. The tool will tell you if you can connect to the NBN and will also tell you which technology will be used at your address.
How do I know if my nbn box is working?
You’ll know the nbn™ connection box and your Wi-Fi gateway are connected correctly when the LAN Light on the device turns blue or amber. The four lights on the top of the nbn™ connection box can tell you a lot about your connection.
Why is my phone saying connected but no internet?
Reset Android Network Settings. Open the Settings app and go to “Reset options”. Click on the “Reset Wi-Fi, mobile & Bluetooth” option. Next tap on the “Reset Settings” button at the bottom. After resetting, try to connect to the WiFi network and see if it fixes the issues.
Why is my Telstra home internet not working?
Restart your modem: Remove the power cable from your modem for 10 seconds, then plug it back in. Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems.
How do I fix nbn connection?
Power off your modem for 15 minutes to allow connection to re-establish with the network. Turn off the computer/device that you are connecting with then turn it back on again and reboot the modem. You may need to reset your modem to its factory settings.
What do you do if your nbn isn’t working?
Here’s what to do if there’s no dial tone on your home phone that’s connected to the nbn network.
- Check for outages. Make sure there are no phone outages in your area.
- Try these troubleshooting steps. Make sure all your phone handsets are properly hung up.
- Restart your modem.
- Restart your nbn Connection Box.
Why is my Telstra NBN internet so slow?
Re: Telstra NBN Speeds Inconsistant & Slow The low speed could be due to network congestion or pc downloading updates.
Why is nbn so bad?
Reason your NBN is slow #1: Network congestion Much in the same way that traffic on the road can slow down during peak hours, the NBN can too. And for pretty much the same reason. The wider a road the providers buy, the more cars can travel, but at a higher price to that provider.
Why do I have cable but no Internet?
The problem could be as simple as a faulty Ethernet cable. To figure out the issue, try rebooting your device and your modem and router, and then call your ISP to see if it’s experiencing problems on its end.
What kind of modem does Telstra NBN use?
If you have a Fixed Wireless NBN internet service with Telstra, NBN will have installed a Connection Box in your home, which acts as a modem. It has different lights to the Telstra Smart Modem.
What happens if I cancel my Telstra NBN plan?
Yes, the Telstra nbn satisfaction guarantee is our promise to you that if you’re not happy within 30 days of connection and if we can’t fix it for you, you can cancel with no further charges. Just return your modem if you leave before 24 months.
What do you need to know about Telstra unlimited internet?
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What to do if your Telstra modem is not working?
One of the best ways to determine the cause of your Telstra internet issues is to take a closer look at the Telstra Smart Modem lights. While there’s no official online Telstra Smart Modem manual, there are lights to help troubleshoot. The front LED on your Telstra Smart Modem communicates basic network activity with different coloured lights.