Why is my phone not connecting to Telstra?
Why is my phone not connecting to Telstra?
Update your software Take the SIM card out and put it back in to make sure it’s inserted correctly. Back up your data first, then perform a factory reset. You can transfer, back-up and restore contacts and all your important data with Telstra Device Care app.
Can Telstra change your plan without permission?
Re: Mobile plan changed without my permission You can discuss your options by sending a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen) and if Codi redirects you, type “Speak to a consultant” and you should be transferred to the queue to chat to a human.
How do I cancel my Telstra service?
If you’re thinking about cancelling your Telstra home broadband service, or switching providers:
- Call 13 22 00 and say ‘disconnect’
- Chat with us online to see if we can find a plan that works better for you.
Re: changing plans without consent If you received notification about the change 30 days prior to the change being implemented, and you are given the option to cancel your service or change to another plan without penalty, then no, it’s not illegal (it’s also outlined in your existing contract that it is possible).
How do I report a Telstra fault?
Call 13 22 03 to report the fault and set up call forwarding.
How do you activate a Telstra SIM card?
How do I activate my pre-paid service?
- Go to prepaid.activate.telstra.com.au.
- Enter your SIM serial number (on the back of your SIM kit)
- Choose to transfer your number from your current provider, or get a new Telstra number.
- Choose whether you’d like to activate your SIM for a mobile or for another data-only device.
Why is phone line not working?
Make sure the phone cord is plugged into the correct port on your phone or device. Unplug the phone or device from the wall jack. If the dial tone returns it means your phone or device is damaged or defective. If these steps don’t solve the problem, you may need to replace your phone cord.
Is Telstra allowed to change my plan?
You can change your plan, however you may incur additional charges. This could include an Early Termination Charge, and depending on the plan you change to, you may also need to pay any remaining device or accessory payment amounts when you make the change.
What’s the problem with the Telstra DNS servers?
The problem is related to Telstra’s DNS servers, the computers that help route your requests for content and ensure the message gets through. When you type EFTM.com into a browser, your DNS servers see that, and work out that you want to go to 172.67.72.185 – but advertising those numbers wouldn’t be the easiest thing for us now would it?
Why is my internet not working with Telstra?
So without DNS, your requests for all websites, your streaming apps on your TV and pretty much every part of your home internet simply won’t work. Fortunately the outage appears limited to Telstra’s home broadband network, including their NBN connections, but not any Telstra Mobile services.
Why did I change my phone company to Telstra?
Which was the whole reason I changed in the first place. Telstra are impossible to deal with, more interested in selling stuff and have zero respect for their customers. If it wasn’t for the legacy infrastructure this company inherited they would cease to exist.
What happens to my email if I Close my Telstra account?
If you close your account, we’ll normally suspend your email address and delete your emails after 30 days. If you want to keep your Telstra email address active, you can. This article explains how.