Why is my Telstra network not working?

Why is my Telstra network not working?

Restart your modem: Remove the power cable from your modem for 10 seconds, then plug it back in. Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems.

Is Telstra the worst company in Australia?

Australia’s leading internet provider seems to lead in more ways than one. Telstra ranked worst or second worst in all categories. Telstra also scores the lowest for value for money (66); significantly lower than TPG (80), iiNet (78) and Optus/OptusNet (74).

Why is my internet so slow Telstra?

Actual speeds may vary, including due to your location/equipment/ software, data source, and internet traffic. Speeds may be slower when your devices are connected by Wi-Fi rather than Ethernet cable or if you’re a Telstra Air member and you’re using your home broadband service at the same time as a hotspot user.

Is Australia having internet issues?

Australia is plagued by internet disconnections, drop-outs and slow download speeds, a survey has found. The Choice internet satisfaction survey found six in 10 Australians have had issues with their service in the past six months. Telstra, Australia’s largest internet service provider, ranked last for value for money.

Why is my Telstra modem light red?

A solid red light on the front of the modem indicates that both the 4G backup and main connection are not working. As you still have internet then it could be a fault causing light to turn red. Sometimes this can be fixed by turning modem off for 5 minutes and then back on.

Does Telstra have the worst customer service in Australia?

Another, Kerry, went even further, saying Telstra mobile has “the worst customer service ever”. Overall, 12% of our survey takers reported long wait times for their ISP’s customer service. (For NBN connections, seven percent reported long wait times.)

How do I speak to a Telstra person in Australia?

Residential customers can call Telstra 24×7 for general enquiries, help, and service support by dialling 13 2000, at any time. For customers needing accessibility assistance, you can dial Telstra Disability Hotline at either 1800 068 424 (voice), or 133 677 (TTY).

How can I speed up my Telstra Internet?

Change channels with the Telstra Home Dashboard app

  1. Within Support, select Wi-Fi Quick Guides.
  2. Select ‘How to change your WI-FI channel’
  3. Select ‘Manage my network’
  4. Select a Wi-Fi channel.
  5. Select ‘Apply’ to make the changes.
  6. Select ‘How to change your WI-FI channel’

What is a good Telstra Internet speed?

How fast should your broadband internet be and what can slow it down

ADSL2+ Up to 20Mbps Up to 1Mbps
Cable (base plan) Up to 30Mbps Up to 1Mbps
Cable (speed boost) Up to 100Mbps Up to 2Mbps
nbn™ Fixed Line (base plan) Up to 25Mbps Up to 5Mbps

Why is Australian internet so bad?

Originally Answered: Why is Australia’s internet so bad? The cables are fairly old, and the internet will get worse due to the installation of the NBN (National Broadband Network). It might also be a case of how we invented WiFi, so it could be a case of ‘we got there first, and now were the worst.

What is wrong with internet?

There are a lot of possible reasons for why your internet isn’t working. Your router or modem may be out of date, your DNS cache or IP address may be experiencing a glitch, or your internet service provider could be experiencing outages in your area. The problem could be as simple as a faulty Ethernet cable.

What lights should be on my NBN modem?

If the Power and Connection Lights are solid blue, but the DSL Light is out, contact your phone and internet provider. Solid blue The device is DSL synchronised. Nothing – this is normal. Blue (blinking) DSL synchronisation or a software update is in progress.

Should the pair light be on Telstra modem?

The Pair button is for connecting WiFi devices via WPS and also for connecting DECT 2.0 cordless phone handset to the DECT base in the modem. Both Link, Online and Phone light should be green.

What does red light on modem indicate?

When you see a red light on your modem, it typically indicates: No cable or DSL signal detected on the line: Your internet may be out, or there may be a connection problem. Try entering your credentials again if your modem has that option, or contact your internet service provider (ISP).

What phone company has the best customer service?

When it comes to value and overall customer satisfaction, T-Mobile is the top-rated national wireless company again this year in the new American Customer Satisfaction Index (ACSI) report. T-Mobile scored 76 out of 100 points, 3 points ahead of the industry average.

How do I reach Telstra customer service?

Contact us

  1. Sales. Call 13 2000.
  2. Accounts and billing. Call 13 2000.
  3. Concierge tech support. Call 13 2999.
  4. nbn. Call 13 2000.
  5. Other Options. Multilingual services.

How can I boost my NBN WiFi signal?

7 Ways to Optimise Your WiFi Connection on the nbn


How can I speed up my Telstra internet?

Why is my internet not working today?

What lights should be on my Telstra NBN modem?

Green: Normal network activity. Blue: Mobile network activity (4G backup). White: Powered on and booting up. White (flashing): The firmware is automatically upgrading.

Why is Telstra hated?

Everyone in Australia’s internet industries hates Telstra, ranging from quiet passive-aggressive fury to spit-the-dummy, foaming-at-the-mouth passion, quietly blaming Telstra for the fact Australia is basically an internet backwater, importing far more data than it exports, a balance of trade that can be directly tied …

Another, Kerry, went even further, saying Telstra mobile has “the worst customer service ever”. Overall, 12% of our survey takers reported long wait times for their ISP’s customer service.

Why is nbn so slow?

The easy way to test if simultaneous device usage is the cause of your slow nbn speed is to temporarily disconnect one or two other active devices, especially if more than one device is streaming video or downloading large files. If your speed improves, then you’ve likely found your problem.

What to do if your Telstra service is out?

Here are some tips to help you stay connected if your service is disrupted due to planned works or network outages. This search may provide details for your personal Telstra services. Your use of the information in the Telstra Outages pages are subject to our Terms of Use.

Is the Telstra PSTN down in my area?

If your Telstra PSTN phone, NBN, ADSL2+ or 4G mobile broadband service is down inform users regarding an outage in your area. Telstra outages and complaints are regularly voiced from annoyed Telstra subscribers on this outages page.

Why is my Telstra phone not working in Northcote?

@Northcoteer @Telstra For Telstra mobile customers at the the southern end of High Street in #Northcote, if you’re having reception issues, it may be due to tower maintenance that will go through to 6 June. Service may improve in the course of the day, possibly.

What kind of phone service does Telstra offer?

Telstra offers mobile and landline communications services to the public and businesses, including mobile phone, mobile internet, and broadband internet.