Why is Telstra modem not working?
Why is Telstra modem not working?
Restart your modem: Remove the power cable from your modem for 10 seconds, then plug it back in. Wait 1-2 minutes for the modem to settle and go ‘green’, now check to see if your devices are connecting. This is a ‘reboot’ and can often solve connection problems.
How do I reset my Telstra modem?
Reset the wireless modem to factory settings To do this, use a paperclip (or something similar) to press and hold the reset hole at the back of your Telstra modem, and keep it pressed in for 15 seconds. Allow 2-5 minutes for the modem to reconnect to the internet.
Why has my Telstra internet slowed down?
Actual speeds may vary, including due to your location/equipment/ software, data source, and internet traffic. Speeds may be slower when your devices are connected by Wi-Fi rather than Ethernet cable or if you’re a Telstra Air member and you’re using your home broadband service at the same time as a hotspot user.
How can I improve my nbn connection?
7 Ways to Optimise Your WiFi Connection on the nbn
- CHOOSE THE RIGHT ROUTER.
- POSITION YOUR ROUTER CAREFULLY.
- PICK THE RIGHT FREQUENCY.
- CHANGE THE WIRELESS CHANNEL.
- CHECK YOUR CONNECTED DEVICES.
- PASSWORD PROTECT YOUR NETWORK.
- GET A RANGE EXTENDER.
Who do I complain to about nbn?
You should contact NBN Co for issues relating to the damage or location of NBN equipment. The Telecommunications Industry Ombudsman (TIO) provides a dispute resolution service. The TIO has the power to help deal with complaints you have about a telco. We create rules for telcos to follow.
Why is my router blinking orange?
The router flashes orange light when it is trying to connect to your wireless network. If you have entered the wrong network credentials, the router will display an orange light. If the connected ports are damaged, or the Ethernet cables are not connected tightly, the router shows an orange light.
How do I fix my Telstra Internet speed?
Change channels with the Telstra Home Dashboard app
- Within Support, select Wi-Fi Quick Guides.
- Select ‘How to change your WI-FI channel’
- Select ‘Manage my network’
- Select a Wi-Fi channel.
- Select ‘Apply’ to make the changes.
- Select ‘How to change your WI-FI channel’
How do I fix Telstra slow internet?
Re: Very slow internet speed Step 1: factory reset the modem and see if that clears the problem. Step 3: go to outages.telstra.com on your mobile and run through the troubleshooting routine. It will give you a reference number at the end that you ca give to the consultant that you will speak to in step 4.
Why is my NBN connection so slow?
Reason your NBN is slow #1: Network congestion Much in the same way that traffic on the road can slow down during peak hours, the NBN can too. Well, internet service providers buy access to the NBN in bulk. They assess the number of connections in a certain area, then predict how much bandwidth they need.
What is the best connection for NBN?
Fibre to the Premises
Fibre to the Premises (FTTP), also known as Fibre to the Home (FTTH), is generally considered the best type of connection you can get. It’s one of the fastest connection types available on the nbn™ and has potential for future expansion. It’s also the least common.
What do I do when my Internet is not working properly?
- Test a different device. Try another device, such as a smartphone or a tablet, and see if it will connect to WiFi.
- Check your router.
- Reconnect to your WiFi.
- Try a different Ethernet cable.
- Get a WiFi extender.
- Troubleshoot WiFi on your devices for Windows and Mac.
- Scan for viruses.
- Call your service provider.